코트야드 바이 메리어트 산타 로사

The trip started out poorly because Trip.com's payment was invalid. We had to text your staff for close to an hour before we could check into our room, so were late meeting our family members for lunch. The women at the front desk were terrific and were doing everything they could - they weren't able to give us a key until the payment was straightened out. So we weren't very happy with Trio.com's service. How could something like this happen, where your payment wasn't valid? I would like a discount on my next trip due to that problem. Once we were in, the service was excellent. The room was clean and quiet. The bed was comfortable. The pool and hot tub were open until 10pm and were warm and clean. We loved soaking and swimming each evening after visiting with family. The only curve ball was that the firepit wasn't operable. A man said it was due to the weather, but it had been clear and dry so that didn't make sense. Therefore, we had to drink our Christmas Eve Prosecco (which we bought at the hotel snack bar!) in the room, since it was too cold to sit outside without a firepit. Outside of that, it was a terrific visit and we would stay again. We do hope that Trip.com makes good on the billing issue so we will use your site again.

這次入住酒店的體驗非常差，完全不值得推薦。 首先，酒店在我入住期間竟然無預警停電，職員聲稱是「整個區域停電」，但我親自查證後發現，隔一條街的 Hyatt Regency 完全沒有任何問題。這種解釋令人難以接受，也反映酒店管理和應變能力極度不足。 其次，房價包含早餐，但因為停電，我完全無法享用早餐。更離譜的是，酒店沒有提供任何補償、替代安排或道歉，只是讓客人自行承受不便。這種服務態度實在令人失望。 整體而言，這次住宿體驗非常不愉快，酒店既缺乏透明度，處理問題亦不積極。我不會再入住，也不會推薦給其他旅客。

Our stay at the Courtyard was nice. We were on the 2nd floor at the front of the building so a but of noise in the evening. The breakfast and breakfast staff were good. I might suggest adding pancakes and a side of toast to menu. The evening menu was ok. Need some revamping of the dining area. The yellow sling back chairs were hard to move on carpet and some of the banquets were at an odd angle to the table. Overall, the lobby and dining area need warming up- try rail related decor or peanuts characters. Did not see printed tourist info available - yes some of still like printed info.

Not a good experience We had a two queen beds. Across from them were oversized furniture making the aisle at the end of our beds narrow. We couldn’t pass by each other unless one of us moved to the side of the bed. The door handle in the bathroom was loose. Outside our room was a train track & trash bin ( early hours hotel staff would throw bags away - it was noisy). We could also hear the elevator from our room & the heat/a/c unit when it came on was very noisy. We did not sleep well. On top of all of that, when we entered the room, it smelled like someone had been smoking **** in there. We cracked the window to try to air it out but there was still a smell in the bathroom.

Everything was great EXCEPT for the bartender on the evening I arrived. She looked busy but was actively attending to guests. When I approached her, she gave me a dirty look and said she is backed up right now. Didnt offer to take my order just said that and continued working. Very unusual and unprofessional. Hard to gauge if this was her being overwhelmed or if it was discrimination. In any case I was too busy to report her to the hotel manager.

I had an amazing time at the Marriott, the service and hospitality was superb, and the room was very nice, I enjoyed my stay and in the future I'll be back, thank you for everyone for making my stay one to remember.

My stay went well. The room was clean and comfortable. A plus is The Bistro food items are reasonably priced. Great customer service by the staff especially Alma at the front desk. Thank you.

Everyone was friendly but the place was either in process of upgrading or just rundown. Broken things: hot tub jets, fitness room water, hotel deodorizer, room coffee maker, shower head and water pressure. The good everyone was friendly & location. Too expensive to justify the list of broken amenities and smelliness of the elevator and floor two.

Only booked 5 mins before we arrived due to change in travel plans. Very welcoming and efficient reception. Room clean, comfortable but quite loud until late in the evening due to railway lines/station just outside the room window but seemed to quieten through night.