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Just the standard RUI Hotel setup…unable to get a booking in any of the specialty restaurants. Buffet restaurants the same repetitive food. Polite cleaning staff. Reception staff need to be more customer focussed I arrived at 8pm given a keycard and a map and pointed in the direction of the room…no one to help with baggage. Requested late checkout on the RUI app had it confirmed and then I find keycard not working on the day after spending the morning by the pool headed to reception was told I should have requested this at reception…at no point in time did the app state this. I was told that the bell boy had put a note under my door..that’s ok if I could actually get into the room to read it, but there was no note ! Would not say this is a 5* hotel more a 4*.

take plenty of fly spray and mosquito repellent antihistamine. We have been to many Rui hotels especially Caribbean and Boa Vista, thought we would give Sal a go, this is our honest opinion ill start with the positive first comfortable bed, good power shower, not a bad view of pool, adequate balcony vert tatty chairs, the, cleaner was very good, Main restaurant adequate, specialist venues, good, Now the not so happy bit, how can this be an adult only hotel when children are allowed in at night ?Especially on the neon night and white night when everyone is going crazy jumping up and down going mad and you have little tots under feet huge lasers that can damage eyes alcohol flowing come on that's not right !! for 4 days we couldn't get a sun bed around pool no body on the beds just towels, we could see them from our room going down at 6 am,aparently if you put your own towels down they where not allowed to remove them ? when you did get a bed my god they where absolutely filthy the pool area was a disgrace discarded cups glasses litter everywhere and flies ive never seem so many flies,The beach

This was our 3rd year here. Buffet was brill, service in bars and restaurants great, and the location is great, but it felt a bit like service and maintenance standards starting to slip, and the whole resort is slowly being run down. Room: looking tired, light broken (not fixed during stay), had to complain to get shower gel etc topped up, drinks replacements missed etc. Nicer restaurant menus have not changed in literally 3 years. Entertainment when a show or band is good, but wayyyy too much karaoke. Put a dj on. Common area toilets in bar areas poorly maintained. Pool loungers and screens dirty and broken, as is some of the pool tiling. Would be so good if some of the maintenance issues were addressed.

Just got back from Cabo Verde hotel after having a great two weeks there. I was a bit concerned about the bad reviews but needn't have worried. The staff are so friendly and helpful, the grounds are kept immaculate. The food in both the buffet and restaurants was good. Our room was cleaned and towels replaced every day and the minibar replenished every other day. Couldn't fault anything and overall had a great time.

Lying on my sunbed now at 9.45 am. No trouble finding one. Going home tomorrow so thought I’d pen some thoughts. After worrying about reviews I’d seen and thinking about cancelling I’m so glad I didn’t. It’s lovely and clean. The people work hard with a smile on their face. The beach is a bit of a walk and only went once. Sea is rough, no shade or under a cover of palm trees so didn’t suit me. The pool area is lovely. Only went in pool without swim up bar though . Food is plentiful and loads of choice. I’ve put on a few pounds whilst here lol. Coffee shop is fantastic. Very popular. Love the Jamaican coffee with Tia Maria. I drink vodka and Diet Coke and found it to be just as nice as at home. Animation team are great. Going to White Party tonight. I’m sure it’ll be loads of fun. Would definitely recommend this hotel

The hotel was clean and the staff were great. The entertainment was good with a mixture of shows, party nights and karaoke. The room were very good, slightly dated but clean and spacious. The main issue is there are only 2 pools both together and a lack of sunbeds. People put towels out early morning and these were often collected by staff if unattended. There is plenty of open space to put either more pools or just sunbed areas. The hotel does need investment to keep up with the competition.