I was disappointed in the hotel. I had been there years ago and it was much better then.
I did not receive the reserved kind bed, had warm not hot shower water, and the room was not ready at 4 despite arriving at 3. The rooms all face the elevators and housekeeping was talking loudly and slamming doors at an early hour. One day they simply didn’t clean our room and I had to negotiate a room cleaning because only discovered it when we returned at 530 and was told there is no more housekeeping after 5. Somehow they found someone when I said it’s unacceptable.
I switched to a suite and it was not much better . While it did have a king bed , the sofa bed sheets where my brother in law slept were stained . While the hotel gave me small gesture credits the right thing to do was give one night free. Not the hotels fault but the Atlantic beach water was rough and the lifeguard called people out . While it wasn’t terrible it’s closer to a 3 star hotel than 5 stars IMO. Was disappointed overall. The ****** was fine .
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