jayasui
2021년 9월 15일
After staying 1 night in this hotel, I woke up with bed bug bites on my arm, leg, and face. I had the characteristic cluster of bites located on several areas on my body. I even found a bed bug in my bed when I woke up and found my bites. I complained to the front desk and demanded a full refund, to which their policy was to either give points or a 30% discount. The manager wasn't even present on the Sunday morning that I checked out, but she eventually agreed over phone to give a full refund. The front desk ludicrously assumed I brought the bed bugs to the hotel. I drove from my bed-bug free home straight to the hotel, showered at the hotel, before tucking in bed for the night. I was greatly offended at their accusation of me bringing in bed bugs. The standards of cleanliness and accessibility of the hotel room were also bad. The room itself had sparse lighting and felt dark, even with the blinds fully open. There is no light near the shower and there was no shower mat, I felt like I was going to slip and injure myself in the shower. Near the front door of the room, there was a strong nacho cheese smell and I located it behind the mini fridge. I don't understand why house keeping hadn't cleared the obvious odor before my arrival. The bed bugs was a nightmare to deal with after my stay at this hotel. Suffice to say, I will not be staying in another Holiday Inn Express in the future.
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