One of the main things I look for in a hotel is the pool/sauna/steamroom & similar facilities. When they are listed on the website I don't think I need to check if they exist or not. But this place is a law unto itself. The facilities have been closed since the start of Covid (over 3 years) but there is no update on the website or *******. Another hotel I had booked let me know that their pool was closed for maintenance so I cancelled & booked somewhere else. The bed had a severe dip in the middle, and the curtains are falling apart which is quite off-putting. We were placed in a room on the main road side with too much traffic noise even though the place was almost empty - would have been better on the other side of the floor. My mistake - should have booked in DT. Also the uber/lyft price from SFO to here is SO pricey for such a short distance (actually double the price of getting back there). Also weeks later I am still waiting for the $100 security bond to be released, because my bank tells me they processed it wrongly. I have called & emailed for help but have gotten nowhere - TERRIBLE CUSTOMER SERVICE. Breakfast is basic, make your own waffles, fruits, muesli bars, bread/bagels, coffee/tea - just incase you still choose to stay here.
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