소호 부티크 살라만카

I checked in at this Hotel on September 9th in room 202 for 7 nights through *******. The room was so tiny and uncomfortable that i requested a change even if it meant paying for the difference. The Front Desk staff was so unhelpful. They said they even could not provide an extra luggage rack. We traveled from Miami for 7 nights so that was a problem together with the room size. After a long talk with Oscar V from ******* they agreed with us to find any property due to all these inconveniences as well as the unwillingness to help from the Soho staff, even a case was open from their end. The result was that i had to check out an hour later and find another Hotel. To my surprise the hotel billed me for the 7 nights and claimed that they have a no refund policy which in my opinion entitles them to this totally unacceptable customer service. I have worked in Customer Service over 20 years and i have never seen a scam of this magnitude for providing no service at all.

I had the pleasure of staying at Soho Boutique Salamanca and was impressed. The staff were fantastic—friendly, helpful, and attentive. The bright, airy rooms were pleasantly decorated and comfortable, making it a pleasure to unwind after a day of exploring. The rooms also have a pillow menu with four different types. The location is perfect, right in the heart of Salamanca, with all the major attractions within walking distance. Parking was also a breeze, which added to the convenience. A great feature of this hotel is the self-service laundry downstairs. It’s easy to use, affordable, and quick—perfect for travelers on the go; which we are after a week, a wedding and 3 cities. The overall experience at Soho Boutique Salamanca was superb. Highly recommended for anyone looking to enjoy a wonderful stay in this beautiful city.