록 호텔 킹스턴, 태피스트리 컬렉션 바이 힐튼(Rok Hotel Kingston, Tapestry Collection by Hilton)

그곳에서 일했던 프론트 데스크 접수원의 끔찍한 서비스는 내 모든 예약이 확인되고 취소되었다고 말했고 다음날 아침 직원들과 수많은 전화로 부끄러운 일을 시작했습니다….같은 상황이 일주일에 두 번 일어났습니다. 직원들은 내 파트너를 마치 사기꾼인 것처럼 대하고 무시했습니다!! 옥상 바에서의 끔찍한 서비스와 경험 음료를 제공하는 데 거의 1시간 45분 남았는데 시간이 오래 걸리고 여전히 도착하지 않아서 취소해야 했습니다!!! 킹스턴에 머물기에 아름다운 곳이 너무 많아서 돈 낭비였고 끔찍한 경험이었습니다

Amazing hotel, with a great location. Front desk staff are super friendly and knowledgable. Loved it so much i extended by stay by 2 days.

Nice and clean room. Breakfast is good, but nothing special. Just small buffet. Hotel surrounding is not nice, but in Kingston is hard to find nice area...

Tracy at the front desk is amazing. Customer service that leaves such a positive feeling. She’s actually exceptional. I will always stay at that Hilton and many more once I can receive her type of service. My husband and I were quite impressed with her professionalism, kindness and commitment to ensuring we were comfortable. She’s amazing and deserves a promotion.

Hotel was absolutely amazing, the staff where so friendly and helpful and very professional.. my brother missed place two fifty pound notes that went under the bed.. we only knew this because our room attendant found it whilst cleaning our room… she left the money on the bed with a note..big respect and one love to Monique our room attendant🇯🇲…Also the food and service was above and beyond, big shout out to Rok hotel I look forward to coming back..

We had the best stay! Staff was amazing from the moment we pulled up to when we checked out. I highly recommend and would love to stay here again!

I was very pleased with the service, the cleanliness of the room and most of all the location. Every single worker was helpful and friendly. I appreciated how welcoming they to my daughter and her friend, especially because it was her first time in Jamaica and she was celebrating her 35th birthday. Team, thank you so much for your hospitality. I look forward to staying there again.

Nice and friendly. Very clean. .

The service was great. Speedy check-in and fast responses to any request the guests made.