This was our fifth time staying here over the last 9 years, we are a family of 5 with kids 13, 12 and 5. We love this hotel primarily because the kids have such a good time. We had connecting rooms on the fifth floor 5115 and 5111 really nice with lovely pool views. The only issue with our rooms was the ants. We said to the cleaner and she used spray a few times but it made no difference. Not a major issue. Air con was great, temperature is set at 21c and it was more than sufficient. Food was nice as always but I found myself getting tired of the same things after 2 weeks. Entertainment wasn’t great this year but not a dealbreaker for us. Reception staff aren’t the friendliest, asked one lady for help booking the themed restaurants as we had 2 rooms and she wasn’t very pleasant but sorted my issue in less than 10 seconds. We booked Marineland, just under 200euro for the 5 of us, quite expensive for what it is and long journey on the bus but the kids had a great day. One thing I would recommend is a private transfer to the airport. Our bus collected us at 5.50am on our return journey, we then must have then made 10 pickups of other guests in different hotels before we set off to the airport. This resulted in travel sickness for 2 of my children and made the journey far longer than it should have. Overall a fantastic time but not sure we will return. As returning guests and having spent thousands over the years coming here a token gesture on arrival of a bottle of cava in our room would have been nice but there was nothing. We had friends arrive a few days before us who received the cava on arrival at their room so that was disappointing. Rest assured if your coming here for the first time you will have a great time.
번역