아뉴 리조트 헌터스 레스트 러스텐버그

Terrible Stay for our anniversary hile I appreciated some aspects of the hotel, there were several issues that affected the overall experience. I believe this feedback will help you improve your services. Romantic Turn-Down Service I had requested a romantic turn-down for my stay, and unfortunately, it was not done on the evening of my arrival (Friday). I followed up on Saturday, and again, the requested service was not provided. This was a key part of my expectations for the stay, and its absence was disappointing. Hot Water Issue On Saturday morning, there was no hot water available in our room. It took approximately 1 hour and 30 minutes for the issue to be resolved. This was inconvenient, especially considering the early morning hours when hot water is typically expected for a comfortable start to the day. Room Door Lock Issue Our room door did not lock properly from the outside, and we reported this issue on Friday. Unfortunately, despite our request, it was not addressed or fixed during our stay, which left us feeling concerned about the security of our room. This is a critical matter that requires prompt attention. While I understand that some of these issues may have been caused by unforeseen circumstances, I feel that they detracted from the overall quality of our stay. I trust that the hotel will take the necessary steps to address these issues to ensure a better experience for future guests.

It was amazing, the environment was so breathtaking, comfortable beds and their breakfast is the best