Black Swan Guest House

We booked a family room and a double room for Saturday, 11 November 2023. It was terrible. The family room was smelly, dirty, covered in dust and the floor was covered with dead cockcraoches. The floors were definitely not swept . All the bathrooms were filthy dirty and the shower floors were covered in black mildew, soap scum and looked disgusting.. The basin tap still had some toothpaste on from the previous guests. The kitchen sink and top was dirty and full of cockroaches. The braai ares had some empy bottles lying around and the braai grid was very dirty and sticky! The kitchen area was really bad with spots of old food on the counter top. We complained to the lady which then moved my children to 2 different rooms. The rooms looked better but the bathrooms were not clean especially the room with the bath. Room 13 was just as bad with dirt lying around the entrance door, cockroaches all over the room and a dirty shower. My grand daughter and myself were coveres with tick bites . We were stuck without cutlery and could not prepare a decent meal as we had to eat meat of the braai. I actually would like a refund ( portion ) on the amount paid as we were inconvenienced and it caused an unpleasantness about out trip. I will definitely not recommend any one to this place and intend to report the Black Swan Guest House to the relevent council. I do have pictures available but wish not to post them here.