익스텐디드 스테이 아메리카 셀렉트 스위트 - 오스틴 - 라운드 록(Extended Stay America Select Suites - Austin - Round Rock)

衹能説一般

I found the room crawling with cockroaches overnight. I told them in the morning. I was told it would handled, that evening on my return it was still crawling. I did not continue my stay.

I don't think it's fair the roaches stay free but I am paying for all the extra amenities! Spray for the bugs!!!

Most staff members were rude and not helpful. One staff member, Cheletha, was absolutely wonderful, very helpful with a bright and welcoming disposition. The bed was creaky and uncomfortable. We will never stay here again.

What a trash place to stay! Will never recommend to anyone. No one was there at checkin for 20 mins no WiFi no iron and no towels were dirty bed had a smell to it and so noisy

The property was very clean and the staff was awesome. Some of the guests were kinda sketchy

I understand that it may be hard to keep a hotel clean when it has mini kitchens. However, routine maintenance should be done to keep things like roaches down. The mattresses were hard. The fact that they make you pay to have clean towels is ridiculous. Hotel staff was rarely at the desk if you needed something or had a question. You have to take your own trash out or you are charged. The room floor was filthy. We stayed walking around in slippers or something because if not your feet would surely be black. In a pinch I can understand staying here, but if given other options I'd rather sleep in my car.

Key card machine was down. Front desk rep had to go open my door. Room smelled like smoke as soon as I walked in. The restroom was dirty. Look like mud in tub. There was hair and stain on sink. There was a dead small roach in the sink!! Toilet bowl looks dirty.

No elevator, no cleaning services had to pay extra for clean towels