Guesthouse MySuiteTower Pantheon

I really would have loved to have given this 5 stars due to the location and the view etc. However the whole check in process was an absolute farce. I originally tried to write a detailed version of our check in experience unfortunately ran out of characters. Bottom line is they never contacted me after I had contacted them several times , as check in time arrived I was soaked and lucky to have a signal and battery charge after hours of chasing them up, the made it incredibly difficult. I had to stand outside the property taking pictures of passports in the rain ( this should have been done 24hrs or earlier) then had to wait on someone verifying it, then told it was a 4pm check in (after booking tours because they advertise 3pm in here and still do) I complained to whoever was in the WhatsApp chat, they everntually gave me access to the building but no further details of where the room was or how to gain access I went round in circles for 30mins just trying to find this info out , again soaked and annoyed . We got access to the wrong room then had to move. It was incredibly stressful (funny enough when I asked 24hrs prior to checkin they assured me I would have a “stress free” checkin even though I didn’t think we would have had issues at this point) the door entry was overly complicated and intermittent as I had a dropped signal (it’s a digital door opening system via your phone I’m pretty tech savvy too) also in here is advertised as a 11am check out your told be out by 10

The service was excellent . Apartment was clean and well maintained . Good location . They helped us with keeping our luggage at check in and check out . However their office is 20 mins away .