Having stayed here only six months ago, I had enjoyed my stay and the old building, the staff were previously friendly and inviting. However, this stay was quite different. We were treated with discrimination, our room was obviously not vacuumed, with dead bugs on the floor and a mouse running around the room in the evening. The day manager told us that we could order take away food & drinks to our room, the night manager told us we could only have food in a takeaway plastic container, refused to give us plates, even though we were staying just upstairs and would collect and return ourselves. Given that we were three adults, we would have easily spent $150 that evening, but instead went and spent our money elsewhere, where we were welcomed. We frequently visit Roma to visit aging family, but will not return to this venue for our next stay.
번역