The Soco House

First I would like to point out that the staff were friendly and the high light to our stay. Yanik, Party Charles, The Doctor and the female Bartender were amazing and very friendly. The wait staff, Montal and a young lady tall light skinned with braids, cannot remember her name at this time, went above and beyond. Moving on from that, this was more like a retirement home getaway and I feel like I’ve aged 10 years since staying there. For an adult only hotel it’s not for all aged adults and if you are between the ages of 20-35 and you are looking for a good time, this is not a place to be. Unless you are looking to fully unplug for people your age and just get sun and all the drinks you can get. It’s not far from the ***** so you are able to find things to do, but you will not find any entertainment at the hotel other than on Monday nights and even that is subpar. The hotel staff are not 24 hours and after 11pm there is only hotel security, but coming in late they don’t seem to ask you any questions and you can just walk in to the hotel. So if you are looking for room service or being able to have a drink in your hotel room after 11pm then this is not the place you want to stay. Moving on to the overall experience I will start with check-in, our flight was delayed which meant we checked much later then expected and upon arrival, checking was rushed and you were told to fill out a pice of paper that was left in your room but was not explained what it was and the print out was faded in some areas so you were unable to read what I was saying. When getting to the room the safe was not working, and when mentioned to the front desk it seemed like an inconvenience for her to call the maintenance team to help fix it. Then there was an issue with our room key. We were given two keys that never seemed to really work, this was brought to the front desk attention a number of time, the would do what with the card but still one of them never worked. The food at the hotel was subpar overall, but that is from my opinion as a person with St.Lucian background. The Lucían breakfast was amazing, but got boring as it was the only thing I could eat that I did not have to change. Breakfast started the same throughout the whole week. We were told to let them know if we had any special requirements for food and as someone that does not eat seafood or pork there was not much I could eat. We asked for chicken sausages for breakfast but was told that they did not have that every time was asked though were requested it. They also did not have a vegetarian option for any meal. That was disappointing and made meal time very difficult, Service was very slow and we often had to ask more them once for our drinks and to get the right order especially at breakfast time. But over all the wait staff were friendly but seemed to be bothered that we needed to make changes to are meal and still got it wrong even though they wrote it down. Montal served one evening for

Arrived 14th April for 7 nights. The hotel is pristine clean, bed comfy and room is quiet. The food waiter service, the menu is changed regularly and always delicious. Service is always with a smile and a friendly chat, so many staff to mention, I wrote some names down but lost it, doh, but were served often by Marrissa, Maurri, Tamara and Angel so can confidently recall them. Food can sometimes take a while but just have another drink and relax 😌 Beach fabulous, and a cooler is provided to take beer and water. Would definitely like to return here. The only thing that wasn't good was the journey back to the airport. The driver continually overtook cars, sometimes when it wasn't safe to do so. I've never felt so pleased to get to an airport, when going home, before.

The service was outstanding! Our hotel representative, Jannel, made sure that everything was prepared for the group when they arrived. Check in was smooth and they even arranged a special moment for one of our guests who was celebrating a birthday

We booked the hotel to celebrate my anniversary. After arriving at the hotel, we were impressed with how well represented the lobby was, it impressed my wife. We were welcomed and briefed by Anica, with a wonderful smile and a drink in hand. It was a great overall experience and with a welcoming atmosphere. A few more shoutouts to the guys and gals that made it an awesome say, Hannah, Charles and Anica once more, would definitely come back again.

Stayed at this hotel in early April for 10 days. Would give 3.5 if could. Overall it's a good small hotel with decent food and drinks and a nice pool. It's not 5* luxury or a hotel where you'll find anything much going on, but it's not claiming to be either of these things either. If you're quite chilled out about things and don't come expecting everything to be perfect all of the time, you will have a great stay. But the team does have some work to do to get it to where they pitch it to be. The rooms are really nice and fairly recently refurbed. The beds are comfy and my word, the room is cleaned and is spotless every single day. The pool and pool area are good, perhaps a bit short on bed space (doesn't seem like they have anywhere near enough for everyone), but again, if you're able to be flexible and sometimes head to the beach instead, then that's a really good solution too. The beach is so close (2 - 3 mins) and being able to take drinks from the hotel is a reasonable solution to it not being located on the beach. The beach staff (esp Shaun) are fantastic (get him in for a training session with all the hotel staff I say!). The amenities of the hotel are pretty good - nice outdoor bar, comfy sunbeds (when you get them), really great rooftop bar (a massive undersell here by Soco) and small shop. The hotel also arranges trips and can help with car hire etc. which is all really useful. The main area that needs work, as so many reviews have said, is the service. All the staff need pretty drastic training and a proper management plan - there are some brilliant and friendly staff, but then most will regularly blank you, not use any manners, seem like you're really putting them out by them doing their job. There're also a lot of staff, almost too many, as many can get away with doing a mediocre job rather than each being fully on it. The other key improvement area is the restaurant. The food is actually pretty decent - most meals we had were at least similar to going out at home in the UK, which for three times a day is brill! But... in addition to the service attitude, you have to put up with sometimes slow service, sometimes long waits for food and the fact that they seem to often run out of things on their menu. Because of their model and because this is so fundamental to any holiday, it can become quite annoying... The hotel is a la carte only (no buffet), which isn't to everyone's taste, but if that's their proposition, you have to do it really well, otherwise it becomes really frustrating. E.g. we sometimes had a ~60 minute breakfast when we just wanted a quick breakfast before heading out. At least once a day we went to order something and even though the menu is quite small, they would have run out / not had it. E.g. at least half of the days they had no yogurt or granola for breakfast. One day they ran of white wine. Another day ice cream. It's not really a massive deal (and it seems picky putting it here), but what is a frustratio

This adults only resort is amazing in itself. The people were so friendly. (Jack the bartender was amazing. Always willing to engage in a conversation. Charles was also very good ) The resort is clean and not busy because of being a boutique hotel. The only thing I would recommend to them is to change up the menu more and to provide snacks mid day for the guests (ie grilled cheese, hamburgers, hotdogs, etc)

Staff were very friendly and plentiful. Our courtyard room was clean at all times and the bed and pillows very comfy. The furniture was serviceable but the drawers a bit stiff but quite deep. There is a safe in the wardrobe for valuables. The air con worked like a dream. The shower leaked slightly if we showered one after the other but nothing that a towel didn’t soak up and could be dried by putting it outside on the wall. Food was lovely. Breakfast menu same every day but something for everyone. Evening menu repeated for two days in a row but several choices so we didn’t find it a problem. Service a little slow at times but hey you’re on holiday so no rush! Pool was never too crowded and although not enough sun beds for everyone never had a problem getting one as there are also deckchairs, cabanas and 3 round loungers at the head of the pool. A covered seating area also at top of the pool. Bar stools on three sides of the bar and covered seating area with tables and stools. Cocktails delicious, Piton lager also went down well. Beach/sunbed towels available from reception and also a cool box to take to the beach which was 5 mins walk away with sun beds and umbrellas at no cost (turn left when you get to the beach and SoCo Hse beds there). Sea was lovely and warm. Taxis don’t take too long to call to the lobby if you need one - staff happy to call one. Small town 15/20 mins walk away with a supermarket but is a bit pricey. Also restaurants and bars on the walk to town if you want a change but we didn’t use any of them. We had a lovely relaxing stay at SoCo Hse for a week and would definitely go again. We booked trips through our holiday rep and one before we went and would definitely recommend the land sea tour of the island and the aerial gondola ride through the rain forest and the hot springs/mud painting. Also check out the rooftop bar as great for seeing the sunset.

Our flight got canceled in st Lucia so the airline put us up here for a night. They put like 30 couples here. They were very accommodating and even had a supper to go box ready for when we arrived at 9pm! It’s just a quick walk to the beach at Rodney Bay and it’s beautiful! The rooms were very pretty! Thanks for accommodating so many of us on a short notice!

Really enjoyed our stay at SoCo House,food was great in the restaurant and always plenty of variety even though it was table service which we loved Pool area nice, we never experienced a sun bed shortage however there would be if everyone stayed at the pool, a great touch are the cool boxes to take to the beach with a variety of drinks of your choice, Sean does an excellent job preparing your sun lounger All the staff great a special shout out to Desma on the inside bar she made some terrific cocktails and always with a smile Edmond the hotel Manager a really nice guy and always around for a chat Don’t be put off by the negative reviews