그레코텔 크레타 팰리스

總的來講還不錯，值這個價格

The room reeked of cigarettes and was full of endless cracks and badly worn-out interiors. The bath wouldn’t drain properly either. Overall, the room was very outdated and desperately needed refurbishment. It was certainly not a 5-star hotel, even by Greek standards. We spent most of the first day trying to get moved to a more suitable room, but the hotel refused. Eventually, we gave up as it was ruining our holiday. We even tried escalating our complaint to the manager, but he refused to meet us, leaving the team to handle the situation, which says a lot about their leadership. Instead of moving us, maintenance visited three times to change the air conditioning filters, curtains, and bed sheets to try to remove the smell of smoke. It's absurd that they couldn’t just move us and fix the room after we left. Aside from the front desk staff, the rest of the team was typically very friendly and welcoming. Breakfast was quite good with lots of choices. The beach and pool areas were well-maintained and serviced. The cleaner was brilliant and did her best to help with the smell. There’s also a nice little mini supermarket that sells everything you need. We won’t be returning due to the poor room standards and the attitude of the front desk staff, who seemed to have more personnel than necessary standing around. Maybe they should reconsider their wage allocation and invest some of it in refurbishing the rooms.

The very best family hotel we visited so far. Hotel is quiet and rather small. The nice beach with hard stone shore. Ps1. Best thanks for Anna (guest retions) and Alena (upper rest.) Ps2. Lifeguard on the beach are to timid and beach s closed for swimming alll the time. If you like to swim start at 8:00.

Review: I was deeply disappointed with my recent stay at this hotel. One evening, there was an announcement about a circus event. When we attended, Russian music was playing, and ladies were dancing with children to the song "Kolesiki." As a Ukrainian guest, this was extremely hurtful. Despite my protest, they continued with another Russian song, "U menya est detskaya mechta." To make matters worse, the hotel seemed to cater heavily to Russian guests, with many signs in Russian, which I found disrespectful and disgusting. I expected a more inclusive and considerate environment, but my experience was quite the opposite. This is not a place I would recommend, especially for Ukrainian guests.

Stayed for a week this past July with my family, on THREE SEPARATE NIGHTS came back to huge ROACHES in the room. Imagine having to kill it with your sneaker and then try to get some rest. I called the front desk each time and was told they would spray, second time asked for a manager who never contacted me until after I had left the property and had made repeated calls and sent multiple emails. I couldn't wait to leave. They told me they would offer me a room upgrade if I came back... no thank you. I would not recommend this hotel. The food and room are just ok. Baby indoor pool has cracked tile around it - I could go on... This is not a 5 star property.

Unique hotel, wonderful spaces, friendly and helpful staff!!!! The best holidays!!!