힐튼 가든 인 레딩(Hilton Garden Inn Redding)

這家酒店的設施非常老舊，室內地毯污漬嚴重，沙發完全不敢坐，擔心會蟎蟲過敏，廁所也是一言難盡，馬桶和洗手枱附近都看到黑色的小蟲子，淋浴需要站在老舊的浴缸中，很滑很危險； 前台遇到一個黑髮的女工作人員，服務態度非常差，在詢問其為什麼我預訂時留言希望給我一間安靜的房間，但是分到的是正對馬路的房間，噪音很大時，她的態度很沖，直接説你沒有寫這個要求所以我們沒有安排安靜的房間，在我拿出訂單留言後，説因為你是第三方預訂，我們沒有收到這個留言，在我詢問是否可以更換房間時，她就一副很不耐煩的口氣説今天已經滿了，我們沒有什麼可以為你做的，我還需要服務其他客人，請你明天再來詢問是否可以更換房間，在我詢問明天幾點來詢問比較合適的時候，她直接很生氣很不耐煩地説我無法保證什麼時間來詢問是合適的，你得明天抽時間過來問，我已經説過了，我需要服務其他客人。事實上，我後面衹有一個白人客人，他本來在我前面，但是他的問題沒有處理好，又返回來找前台，當時我倆對視一眼，他也一副對前台這種態度很無語的表情。 而且在我老公停車時，我還觀察到，她們（對，不止是這個很粗魯的前台）還把至少兩户中國人家庭，安排在一樓靠進電梯的地方，後面進來的美國客人不是這個待遇。估計是覺得反正都是沿着51號公路旅行的外國人，而且他們互相也都是單獨辦理的，不清楚對方被安排到哪個房間，就算不滿意也衹有很小几率會用Google評價他們的行為，所以無所顧忌。強烈建議大家務必避雷這家酒店。後續我換到喜來登孫橋酒店，各方面都好多了，不要省那一點點錢，讓自己遭罪。

Property and staff were good but water was shut off from 1 pm to 4 pm on 1/12 and restaurant was shut down for Lunch,Dinner and room service till 1/21/24. Very inconvenient and disappointing. Not sure if I will use Hilton Garden Inn or ******* in the future.

I had a decent stay, the room was perfectly located on the property for my needs,I was in and out visiting family in a nearby care facility, also close to everything. The park like setting is beautiful. The shower was amazing, great water pressure! Downside, as a woman traveling alone, I was not given a map, although I asked specifically about where I should park and which entrance to use. It was dark when I checked in, so it took a bit of work to find my room. Room was mostly clean, but the sheets were icky. I pulled them all off and turned up the heater. No extra blanket either. So yeah, for the price, not a great experience.

I've stayed here many times over the years as I fish the Lower Sacramento river and Trinity river quite often. It's always been good and I like the staff very much. By now, however, the rooms, incl ventilation, probably need a "look over". I stayed in 321, the air quality was very bad, and I got serious problems with congestion.

Rooms need a refresh. Bathrooms need to be renovated. Room service menu is a bit limited and uninspiring. Should have pay for view TV. Didn’t see an in room safe.

My favorite hotel when I fly into Redding. The staff are always nice and helpful. The brownie desert is amazing.

We enjoyed the hotel except that the coffee in the room did not meet our needs

For a Hilton, you would expect a cleaner room. We had hair in the shower, and dirty tissues stuffed into the tissue box. That’s gross. Pretty low for a company like Hilton. When we asked for a new tissue box, the staff was really nice and got it for us right away…