포 포인츠 바이 쉐라톤 머틀 비치

Cool river outback live bands next door indoor outdoor pool

整體位置適合出行旅遊商務

This was one of the most disappointing Marriott properties I have ever encountered. The lobby AC was either not functioning or not functioning properly. The lobby was hot, stuffy and sticky. The room was not clean. There was a dirty hand towel that had been left on the floor in the closet. There was what looked like a blood stain on the sheet of one of the beds and there was what looked like blood stains on the duvet of the other bed. There were obvious chips and cracks in the shower, the shower door was not completely secured and there appeared to be mold on the ceiling. I have pictures of all of this. After a long day of travel, switching rooms was just not what I had the patience for so my son and I slept in his campus housing. I attempted to have dinner at the "restaurant" which was nothing more than microwaved bar food. I ordered the hummus platter and was given wilted veggies and store bought hummus. It was so disappointing. I will never stay at another Sheraton and I'm seriously reconsidering any future stays at Marriott affiliated properties.

Completely False Advertising by *******!! I love to soak before bed and booked this room only because ******* advertised this property has “deep soaking tubs”. They DO NOT. I was checked into two separate rooms with only showers (front desk was clueless) and finally checked into one with a standard tub. Only then was I told that there are no deep soaking tubs on the entire property. I notified *******. They took zero responsibly and blamed the hotel. But here’s the thing - ******* was notified 3 days ago that they are falsely advertising this hotels amenities and still haven’t adjusted this on their site.

Front desk staff were very helpful with recommendations for restaurants in the area and in assisting me with a major problem with my room. The property was very humid. The rooms have small refrigerators in them that leak condensation if the room is not kept at a low enough temperature. I asked to have the refrigerator removed as it only added to the humidity in the room. The first room I was assigned smelled musty and had black mold hiding behind the curtains. I alerted the front desk staff as soon as I realized there was mold in my room and they immediately assigned me a new room that smelled completely different and clean. I am shocked that the hotel staff (cleaning and maintenance) who are in and out of the rooms every day did not raise an issue with the way my original room smelled compared to other rooms. Or perhaps they had raised issues but the hotel management chose to rent the room anyway. The second room I was assigned smelled better but also had a small amount of mold in the bathroom and had such a high level of humidity, all of my clothes felt damp. I would not stay at this property again, nor would I recommend it.

My room flooded water was leaking from the side of the tub fridge was set to very cold temperature which will leak water toilet clogged can’t use toilet shower not cleaned I had to get another hotel to stay at my second night, I called many times to resolve the issue nobody seem to help or care I asked for a refund since I didn’t stay the night and they declined and seem not to care property is nice and decent location but was not satisfied with the customer service and resolution to my issue, will not stay here again and definitely will recommend not to others