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엘피스톤 리조트 마르사 알람
4.2/542생생 리뷰
I visited the hotel for a short vacation with family and friends. Let's talk about why we can give 10/10 marks for a place but with some important notes. The first to meet was of course the reception. The check in was easy and fast and the guy was helpful. The room was on third floor. Nice and spacious Equipped with a flat TV screen (not best quality one, poor satellite channels) but the view was extraordinary (will leave some photos) Unfortunately, we had no water at the bathroom. We called the reception and they fixed it immediately. All bar guys were excellent and always smiling, but Mohammed at the lobby bar should be given 5 stars, he prepares a very good, non-alcoholic mojito 😅 The room service guys are also excellent, they brought us a kettle, multiple choices of hot and cold drinks, even a basket of fruits, and bunch of flowers everyday, want to thank them all even i don't know the names. The real asset of this place is really their nice guys. The hotel has anice marina and beach, very quiet and comfortable. There is also 3 pools, always clean. Gym also was really nice What i didn't like is the restaurant:: Want to know what over-cooked food looks like 😅 you are at the perfect place 🤣. I could understand that cost-control guys are restricting the food choices, but couldn't understand why a chief could leave the chicken on the grill until it is really woody !! The outdoor grill man should be replaced ! The chief should reconsider what he really does ! On the other hand, Pasta chief was always great Salads are also OK
오로라 베이 리조트 마르사 알람
4/550생생 리뷰
Getting to Marsa Alam from the UK is always a bit on an effort ( unless you are willing to pay through the nose via TUI) but so worth it for a scuba diving family. Having stayed at the amazing Brayka in May, we had seen the Aurora and decided due to local recommendations to give it a go. Organised the booking via the Internet, our every need was sorted upon arrival. A welcome cool drink 🍸 and a broad smile introduction from the amazing Ali on reception. Our rooms ( junior 2 bedroom suite) were just perfect. Recently decorated perfectly suited to us with our adult daughter. Food in our room was welcomed and simply filled rolls and fruit. Extra water we asked for due to medical issues was supplied as asked for. The restaurant has the usual egg station, bread/bakery selection, hot self service and salad /yogurt . Nectar ( made up fruit juice and water coolers) tea/coffee . Something available to everyone's taste. The guys service ( Mohommed Alla etc) is impeccable. Nothing is too much trouble for them. The hours they do from dawn to dusk. From bar to table service. All with a smile. Not once were we asked for tips ( a dollar is gratefully accepted) but we gave frequently. Its hard not to when the service is so good. Even the hard working animation team were smiley and greeting guests at almost every meal with an itinerary of entertainment available to those who want it. The beach is a short walk away. ( I've recently had a knee op and managed no bother) It's just stunning. A selection of little gifts vendors sell, and a restaurant offering the usual chips /pizza/burger/kebab/ soup /salad station. Bar for all your drinks and ample bed space for sunbathing. All this and a stunning house reef for snorkeling, featuring Sheldon the resident 🐢. If you're lucky enough to see him ( recommend early morning) DONT USE HIM AS A SURF BOARD . Broke 💔 as certain Eastern European guests grabbed him for a ride and a selfie. Watch and do not touch should be fairly obvious. Can't recommend Ducks Diving Superior enough for trips and Scuba. Big shout to Omar and Mohammed ( Collosus) the guys that help you kit up shoreside for house reef diving. Lucky enough to meet the Amazing Saif ( instuctor) who taught our daughter her Open and Advanced water PADI. Having met quite a few instructors/guides in our time Saif is by far the BEST we have had by far. And then some. His English is impeccable, as are his manners. Big shout out too to the driver of the cylinders, who also picked us up /dropped us off most days. A real gentleman who shared the most amazing mango we had ever eaten, and mosquito spray for our room ! So kind !! We were very sad to leave our newly made friends and new ”family”. Can't fault anything. From senior management to cleaners...Aurora....thank you ...and see you soon 😊
힐튼 마르사 알람 누비안 리조트
4.7/552생생 리뷰
Despite some initial shortfalls, the Guest Experience Manager Mr. Moula took ownership of our feedbacks and our stay netly improuved. In particular we had some comments abou the food quality/variety. Big thanks to Executive Chef Ismail and Chef Amr who listened to our needs and went the extra mile to make sure we had proper meals during our stay. This is called hospitality! Honestly, you have some of the most professional and passionate staff who are there to make the guest experience unforgettable. Rest assured we have truly appreciated your attention and extra touch. I will not give 5 star because we were not aware your beach to be a protected area, therefore to be able to bath you have to walk away from the resort. We found it unconfortable. I would recommend to make this point very explicit during the reservation process or at the check-in to increase guest awarness. Again, we would only came back for your team. Big thanks to all waiters/bartenders who work really hard and always have a smile for everyone. Thanks to our housekeeper who did an exceptional job, very kind and human person. Thanks also to Samir who assisted us with sunbeds/towel. All the above mentioned made our stay exceptional. Grazie mille!

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