포츠담 Kaiser-Friedrich-Mausoleum 근처 호텔

The moment you enter the hotel, you're greeted by an inviting team of staff and trendy atmosphere. The interior design is modern yet cozy, with stylish furnishings and well-thought-out lighting that creates a vibrant yet relaxed ambiance. Whether you're looking for a quiet corner to unwind or a lively spot to socialize, dorint has it all. my challenge was getting spa services during afternoon hours. All in all its strategically located

Stayed here twice in December 2021. We were overall very satisfied with our stay. As we knew Holiday Inn Express' new room concept we were not surprised about the very nice, bright room, comfortable bedding and spacious shower. Yes, there is little storage space, but nobody books a HIEx, after all a budget chain, for more than a few days, so not problem at all. Breakfast buffet was good and served in a very attractive public area. The welcome sparkling wine for New Years was a nice touch. Biggest problem: front desk seemed be to understaffed at times. Will return without hesitation.

I booked this hotel for my husbands birthday and foolishly was taken in by the ”superior double” room as advertised on the website, allegedly there were tea/coffee making facilities and it boasted a wonderful view of the river. This hotel was poor, extremely poor, our room was awful ....... if you hung your head out of the window you could just about see the mosquito filled river. The following day I asked at reception about the ”superior double” room and that it did not fulfill our expectations only to be told (by an extremely unhelpful man) that the website was wrong and he asked me to show him which website stated the benefits of ”superior double rooms”, as it happened it was the HRG website (allegedly they are part of the group), although this clearly isn't advertised at the hotel, once can only assume that the hotel is that poor that HRG are now looking at losing this hotel within their chain. The food was poor, hot food wasn't hot and consisted of sausages and rubbery eggs which were freezing, although on a positive the vanilla yoghurt was lovely. I can't NOT recommend the hotel strongly enough ..... and don't even get me started on the closest train station which was scary to say the least. We did a bus tour around Potsdam and there are some lovely parts of it, overall our 4 night stay in Germany was poor, unhelpful staff, rude and unhelpful people, a note to travelers thinking of going, you have to pay to pee everywhere, lots of restaurants don't even have toilets and those which do will charge you 1 Euro, a lot of the self service toilets don't work and so you have to go to an awful toilet manned by a poor child (who clearly isn't happy doing his job)!!! On a positive and that's the only positive I can say about the hotel is that on the day of our checkout (note for the hotel staff) which was 6.30am on Monday 17th June when we were panicking about catching a train we were met by a helpful young man on your reception desk who understood that we were in a rush and so didn't ask us for any payment/further details (as we'd pre booked in advance) who we then met at the station having missed our train to the airport (as the trains from Charlottenof are erratic) he was extremely helpful and advised us we'd missed the train and did everything he could to ensure we caught the correct train (on the correct platform) an hour later, he even made sure we got a seat on the train (as my husband is walks with a stick), I cannot thank him enough and I hope that the hotel staff reading this review pass on our thanks to him, rather than posting an bog standard review thanking us for reviewing. Vienna House needs to post more honest pictures and not just sofa shots. An extremely poor hotel, please think seriously before booking, my advice .... DON'T BOTHER!!!!

호텔은 크고 회의형이며 모든 종류의 시설이 매우 좋습니다. 호수 옆에 있으며 인근 길가에 무료로 주차할 수 있습니다. 호텔은 조금 떨어져 있고, 차로 몇 분 거리에 중식당이 있고, 저는 10분에서 20분 정도 걸었습니다.

식당/조식시의 직원이 불행히도 투숙객이 더 신경쓰였다 - 시간 내에 돌아갑니다 (입장에서 아침 식사 종료 10 분 전에 올 것이라고 들었습니다. 나중에 알지 못했을 것이라고 말해서는 안됩니다) - 방해받지 않거나 (남편은 점심을 원했고 그를 데려간 직원은 없었습니다. 따라서 그는 예약되지 않은 테이블에 자신을 넣었습니다. 직원이 와서 모든 것을 잘못하고 거기에 앉을 수 없다고 생각했습니다. 그가 왜 그리고 어떻게 옳은 일을 하는지, 단지 잘 대답하는 것이 아니라, 혼자 있을지도 모른다). 세 번째로 좋지 않은 경험 : Trip.com에 입금 된 비즈니스 센터의 요청에 따라 랩톱에서 일하기 위해 남편은 하루 100 유로를 지불해야합니다. 회의실과 혼란 스러울 수 있습니다. 리셉션에서 프론트가 빈 식당에 앉을 수도 있다고 말했습니다. 아침에 이것을 하고 싶을 때 식당 직원은 그것을 무시했습니다. 불행히도, 우리에게는 그런 좋은 숙박이 아닙니다.

It was the worst hotel on our Christmas trip, with the most expensive price. We requested a room with a view in a quiet part of the hotel, having written a letter to the hotel in advance with our wishes. But our wishes were not taken into account, rather the opposite - the room was provided in the building across the road from the main one overlooking the road and was very cold and uncomfortable. Weathered furniture, dirty refrigerator. Breakfast was also the worst of the seven hotels we stayed at during our trip. The only one good thing - we only booked one night. Unfortunately, I no longer want to come back here and recommend this hotel to anyone.

Pet- and tourist-unfriendly place. My latest experience very much resembled extortion. I was charged 100 euro for dog’s fur on the bedsheets and 150 euro for dog’s fur on the floor (the hotel representative had to put quite an effort into scraping some with her shoe) and an approx 0,5 mm brown-ish spot on the carpet which they claimed to be “blood” (considering that there was an approx 5 cm black stain on the carpet as of my checkin which hotel apparently didn’t see as something of an issue to me as a guest). I used to like this hotel (despite being placed on several occasions in rooms with obvious sewage issues), until I stayed there with my dog. I presented my dog at the reception at the checkin (that is the receptionist saw the dog). Paid 15 eur per day pet fee and proceeded to the room. No additional rules, policies or verbal requests were presented to me. My dog damaged a pouffe which I informed the hotel about at the checkout and happily paid whatever was asked of me (200 eur). In addition to that I was demanded to pay 100 eur for some fur on bedsheets and 150 eur for some fur on the floor as mentioned above. No oficial price list was presented. No explanation why 15 eur a day pet fee wasn’t covering washing blankets and vacuuming floor was provided, all my questions or logical arguments were ignored. The team of hotel representatives generously offered me a 50 eur discount on cleaning (which I didn’t ask for) only confirming that the amounts weren’t based on any actual price list, because if the hotel really suffered a loss of 250 eur why would they “gift” me 50 eur. I considered it to be an extortion and suggested to call the police. When I came back after 15 min the hotel still hadn’t called the police. As I had an urgent matter and had to leave, I paid the hotel whatever its staff demanded. I think what actually happened is the hotel staff had accidentally or recklessly placed us in a no-pet room (as there was a carpet, unlike in some other rooms. I was placed into that room after finding out the one I was initially given smelt of sewage - repeatedly happened before). And instead of charging their staff, they’ve charged me, so that they can do (if they actually do) for some deep cleaning after an animal to make it suitable again for people with allergies. Staff’s rudeness and ill attitude with me as a client weren’t in line with the hospitality filed’s even moderate standards. Most customers might find this hotel pleasant - which it is, until it is no longer.

By the time this incident happened, I have already completed a 4 days stay in the hotel and was willing to increase my stay. For that purpose, I went to Mrs. Hausweld and asked to please consult the availability and the price of the rooms for extra nights. In response, I was told that the final price, including the city tax for 3 additional nights would be 350 euros with breakfast included. Consequently, I was willing to go along with that reservation and requested to pay by card. Afterward, then Mrs. Hausweld offered me the POS terminal to go along with the payment, and the amount ascended to 419 euros. Due to that unexpected difference, I kindly asked for an explanation and was told that 419 euros were the final price, and if I was not happy with it I would need to leave the hotel immediately. As a result, I kindly refused to pay that amount and asked her to please consult the price for two nights instead of three. In response to that, the front desk manager told me that no more rooms were available for me and that I needed to check out now and leave the hotel. Following that conversation, I went on Booking.com and reserved a room for the same days, without breakfast, and surprisingly rooms were still available. Next, I went to the front desk and asked to please pay for my booking Mrs. Hausweld looked at me in an unfriendly manner and told me she could not find any reservation. After 5 minutes of searching, she could finally open my booking. Then, although I already provided a credit card in my booking, she asked me to show it to her because she was not believing that it was not mine. I answered that the card was in effect mine and offered her to have a look, but it did not have any numbers on it. So she got ahead to request me to write down my credit card details, including the CVV code, on a piece of paper as ”a security”. Afterward, I was asked again by her if I would like breakfast or not, despite I selected the no breakfast option on booking.com. A moment later I was offered the POS terminal to pay by card, which stated an amount 30 euros higher that the price I booked the room for on this site. Due to the reoccurrence of the same, previous situation again, I refused to pay and respectfully asked her why the price was higher again. Mrs. Hauweld answered in a very disrespectful manner that I asked her to have breakfast included and that I was confusing her again. After that situation, I kindly asked them to speak with her supervisor. She answered, that she had no supervisor and was the only person working in the hotel for the whole weekend. That experience left me in complete disbelief of her professionality and her being in that important role in the hotel. However, despite that bad experience with that particular staff member, I would like to note that the other front desk managers were very friendly and helpful at all times.

Hotel Villa Kastania, Berlin은 일반적으로 좋은 호텔이지만 리셉션 직원 중 한 사람의 무례한 행동으로 인해 추천할 수 없습니다. 이런 행동은 분위기를 망치고 짧은 체류(1박)의 기분을 망쳤습니다. 이 남자(젊고 프랑스식 수염을 기른)는 내가 거기에 도착한 순간부터 별로 정중하지도 않고 서비스를 잘해주지도 않았습니다. 호텔 로비에 앉아서 노트북을 들고 일할 수 있는 곳이 없다는 사실을 깨달은 후, 저는 식당에서 그렇게 해달라고 요청했습니다(내 방은 아직 준비되지 않았습니다). 그는 승인했지만 ”호텔은 예약이 꽉 차 있고 사람들이 아침 식사를 하러 오기 때문에” 일반 테이블 옆보다는 커피 테이블 옆에 앉아야 한다고 말했습니다. 낮은 커피 테이블 옆에서는 일을 할 수 없기 때문에 사람들이 동시에 아침 식사를 하러 오는 일은 없다고 설명하면서 일반 커피 테이블에 앉으라고 요청했습니다. 그는 그것을 좋아하지 않았지만 (그리고 그의 말투를 표현했습니다) 나는 그랬습니다. 식당은 아침 내내 거의 완전히 비어있었습니다! 그러나 그의 정말 심각한 행동은 조금 후에 일어났습니다. 나는 밖에 나가서 커피를 마시러 나갔고, (빈) 식당의 친절하고 정중한 웨이터에게 노트북은 따로 보관하고 충전기와 마우스는 테이블 위에 놓아두겠다고 말했습니다. 왜냐하면 곧 다시 그곳에서 일할 것이기 때문입니다. 그는 승인했습니다. 내가 돌아왔을 때 리셉션 직원은 정말 무례하고 무례하고 부적절한 방식으로 나에게 말하기 시작했고, 거의 소리를 지르며 내 물건을 ”레스토랑에” 남겨두면 안 된다고 소리쳤습니다. 나는 잠시 간다고 해서 떠났다고 설명했지만 그는 마치 첫 손님으로서 여기에 물건을 놔두는 것에 대한 호텔의 규정을 알고 있는 것처럼 계속해서 내가 잘못된 방식으로 행동했다고 비난했습니다. 내가 웨이터에게 이 사실을 알렸다고 말했을 때에도 그는 진정하지 않았습니다. 그는 내가 그에게 화를 냈을 때야 진정했고, 그에게 돈을 지불하는 고객에게 그런 말을 할 자격이 없으며 고객이 자신이 만든 임의의 규칙을 알 것이라고 기대할 수 없으며 누군가가 알더라도 고객이 알 것이라고 말했습니다. 뭔가 잘못된 것입니다. 특히 당신의 직업이 그에게 봉사할 때 그것을 지적하는 멋지고 예의바른 방법이 있습니다. 돈을 지불하는 고객은 분명히 자신의 직업을 좋아하지 않고 서비스의 의미를 모르고 고객에 대한 인내심이 없는 호텔 직원으로부터 질책을 받는 어린 아이처럼 취급되어서는 안 됩니다. 나는 내가 머물렀던 어떤 호텔에서도 이런 행동을 본 적이 없습니다. 이렇게 격렬하게 그에게 말을 건네고 나서야 그는 나에게 더 정중하게 행동하기 시작했지만 결코 사과하지 않았습니다. 체크아웃하는 동안 그가 모든 것이 괜찮은지 물었을 때 나는 ”예, 어제 행동 외에는”이라고 대답했습니다. 그는 사과하지 않았습니다. 따라서 베를린의 Hotel Villa Kastania에 머무르는 것을 권장하지 않습니다. 고객을 대하는 방법을 전혀 모르는 이런 사람을 고용하는 곳은 좋은 선택이 아닙니다.

The location is realy close to a central train station and bus stop. The hotel was really nice. Beautiful building in a quite area in berlin. staff were all friendly. The breakfast was excellent. My room was a standard room ( number 109). It was old fashion. What bothered me during my stay in this hotel was : my room was very cold!!!!! and it did not have proper heating equipment, which even made me use a blanket all the time.