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The staff are friendly and welcoming. Unfortunately the room assigned to us was for disabled guest i guess , room spacious , clean but the room smelled of urine. I cannot pinpoint where the smell was coming from but i think its either the bed or the duvet. We did not bother to ask the staff for us to relocate rooms or change beddings because we arrived very late at 3am. We eere tired and sleepy so just slept on it and the following day we were rushing to get ready to attend a wedding. When we arrived at night for our second night stay, we were dis appointed that our room wasn't cleaned. We did not have clean cups and coffee to make. This was a bad experience for us staying in a premiere inn hotel.

Super clean hotel and excellent food, staff really friendly and helpful with our problem with duplicated payments will definitely book again

Stayed at this newish Premier Inn after a family trip out to celebrate my father's birthday. Eventually a staff member came to check us in as elderly parents dont like using computerised system. The girl was pleasant but sat with her foot up on the chair the whole time. Stayed in room 105 and the bed base creaked all night when I turned over and kept waking me up. The windows don't open so I kept the air conditioning on all night, which is noisy and has a very bright light on the panel! When I complained that I hadn't slept very well the next morning, the man on reception didn't seem bothered - despite the premier inn, good night promise and told me to complain on the website. I did this last week and have heard nothing back. Not very good for a Premier and at over £200 for 2 rooms for 1 night not even very cheap!

The room was very clean and a comfortable king size bed. Very quiet. Rather complicated electronic Check-in. Took a little time for staff member to appear. Breakfast was excellent, plenty of choice. Wi-fi none existant in room only works in reception.

ticked all our books..perfect location we traveling from this location and Scarborough Robin hood bay.. and of course all the beautiful village around Pickering

Great location on the edge of Pickering but an easy walk into town. Good jumping off point for going to Scarborough, Whitby and other nearby towns. Food was excellent as always.