프놈펜, MY BOOKSHOP Cambodia 근처 호텔

An unfortunate experience, I found myself in the worst situation dealing with M Residence, as on the day of my check-in, the Sale Manager Vincent neglected to inform the receptionist about my booking, and instead of booking online for a fair rate, they wanted to charge me 50 USD per night, when it was only 24 USD online. Because the receptionist was new and unfamiliar with the process, she had to validate each step with her manager. It took me 45 minutes to check-in. The whole thing felt sketchy because I had to pay 130 USD with tax instead of 72 USD online with Airbnb small tax it would have cost max 86 USD if I recall. Anyway, I paid and received a very small room with hardly working air conditioning and filthy elevator. The swimming pool was breaking apart, and it appeared that the structure was inadequately maintained. There was no pool attendant, and no PH and CL analysis of the chemicals in the pool was available. The entire establishment is a shambles, and they definitely lack hospitality skills. Anyway I shared some information about my experience with the Manager who told me “The staff are so bad” I wanted to react and tell him that he should invest in training them but I could see there was no point in telling him has he clearly do not hold any sense of hospitality skills… The day before my departure I contact the “Receptionist Supervisor” and asked if I should do my check out now to collect my deposit back as I leave at 5:50 am and she informed to not to worry there is 24/7 staff at the lobby. Of course, the day of my check out there was no staff at the lobby to proceed my check-out so now they are ghosting me over 30 USD refund. In addition to all of this I intended to do a collaboration with the Sales manager upon my arrival a discount or free stay over some pictures which they gladly receive but never gave me proper feedback nor a compensation. M Residence is a disgrace to the hospitality industry in Cambodia. Their unethical practices and scams are not the way to conduct business.

나는 호텔에서 훌륭한 숙박을 보냈습니다. 옥상 수영장은 사랑스럽고 도시의 멋진 전망을 제공했습니다. 직원들은 매우 협조적이었고 친절했으며 밤늦게 도착했는데도 문제없이 늦은 체크인을 해주었습니다. 방은 넓고 편안했고, 침대도 매우 편안했습니다. 무료 아침 식사도 훌륭했고, 다양한 음식을 선택할 수 있었습니다. 전반적으로, 나는 여기서 즐거운 시간을 보냈습니다. 나는 이 지역을 방문하는 모든 사람에게 꼭 추천하고 싶습니다.

나는 최근에 Patio Hotel에서 하룻밤을 보냈습니다. 건물은 주요 도로에서 보이지 않는 골목에 있습니다. 그럼에도 불구하고 도시의 방향을 얻으면 매우 중앙에 위치하고 있습니다. 나는 전망이별로없는 3 층에있는 방에 체크인했습니다 (다른 블록의 측면 벽을 내려다보고 있습니다). 방 자체는 평균 크기이며 깨끗하고 상당히 조용했습니다. Wi-Fi와 에어컨은 잘 작동했습니다. 샤워 헤드는 작동하기 쉬웠습니다. 침대는 단단했고 나는 숙면을 취했습니다. 이 호텔의 별 특징은 조식 레스토랑과 수영장이 있는 옥상 테라스입니다. 아침에 사방에서 매우 쾌적한 전망. 아침 식사는 간단하지만 나에게 충분했습니다. 직원들은 친절하고 도움이 됩니다. 그들은 내가 그날 저녁 저녁 식사를 위해 정식으로 방문한 크메르 레스토랑에 대한 좋은 추천을 주었습니다. 전반적으로 저예산 여행자를 위한 매우 중앙에 위치한 호텔입니다.

Very lovely staff and hotel. The bed was super comfy, nice views of the city and air con worked perfectly. The location was very central. There was also a pool and a sky at with another pool. I’ll be staying here again in the future!

We stayed here for 3 weeks while on vacation and what a gem of a place it is!! Lovely pool, surrounded by trees and has a bar and restaurant. Our buffet breakfast was included, and it has a good range of food, coffee and teas included. The bar and wait staff were amazing. Satana (Restaurant supervisor) and her team Soklen, Dolla and Clinton made us feel so at home and nothing was too much trouble for them. They went to extraordinary lengths to make sure everyone was well fed and happy. The restaurant is pretty good too and they have a large range of Asian and Western foods available. They also made great cocktails and the 3rd one is free during happy ”hours”. Our rooms were cleaned thoroughly and hotel itself is very clean throughout. Very safe and lots of tuk tuks outside. It is very close to quite a few bars and restaurants as well. The only issue we had was when we arrived the amount we paid wasn't in full and we had a hefty bill on checkout. Apparently they only charge a part payment for long stayers. Yes we should have checked properly too, that's jetlag for you. But we will definitely go back there.

Don’t typically stay with the Hyatt Brand, but the Hyatts in Asia have been amazing! The room here was great. It’s wonderfully located - near the river, the Palace etc. That’s not the reason for this review. This review is for the STAFF. We stayed here 12 nights and each day we were met with a collection of sweet smiles. Wish we learned all their names but are glad to have connected with a few: Daily breakfast buffet were with the lovely Seavyoung and shy Srey reap - thank you for taking such wonderful care of us each morning; Sotheary was our lovely lunch companion; Sopha, a sweet little thing from the Attic; Yem from the Regency Club, thank you for our bottomless Prosecco; Dinner Staff from 55, lovely Leakana and her team; Last, but certainly not least, Fariza, sweet darling, thank you for singing us romantic songs; Eric,one of the managers, love your contagious energy. Five Stars accommodations and amenities are pretty much the same, what separates them is the team of people who enhances your stay. For the entitled reviewers / visitors who expect perfect English…. How’s your Cambodian!?!

I would have given this hotel a 5* rating but be of the reasons we booked it was for the pool and sky bar; the sky bar advertised isn’t open and the pool doesn’t have towels or a bar. Also the coffee corner in reception is closed so we had to eat and drink elsewhere and spent little time there. It’s a shame because the staff were lovely from the receptionist to the cleaners. This has a more traditional interior which I like a lot and although Covid has obviously had an effect on their facilities, the place is clean and looked after. There is a really good view of Phnom Penh from the pool, worth a look when it’s all lit up. The location is great too. Bassac lane is within walking distance and it’s pretty much central to most attractions.

호텔은 좋은 위생 환경을 가지고 있습니다. 서비스는 전날 따뜻하고 사려 깊고 세심합니다. 객실은 넓고 밝고 편안하며 깔끔합니다. 교통이 편리합니다. 동네도 매우 편리합니다. 출장에 가장 좋은 선택입니다. 친구에게 추천할 가치가 있습니다. 다음에 선택할 것입니다.

호텔 방은 잘 꾸며져 있고 아침 식사는 훌륭합니다. 나가와 매우 가깝고 도보로 몇 분 거리에 있습니다. 층에 들어가려면 카드를 긁어야 합니다. 비교적 안전합니다. 중국어를 할 수 있는 서비스 직원도 있습니다. 전반적으로 , 비용 효율적입니다! 옥상에는 수영장도 있고 밤에는 술자리도 있어서 전망이 좋아요

It is in a small alley but the neighborhood is with a lot of food, restaurants and even a traditional market. Quiet location with retro design. The only problem to me is the door lock is hard to open, if they can change to the card key, that would be better.