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Stayed for a week in Feb for skiing with family. Hotel and room was lovely and clean. Staff were pleasant. Room was very warm but we just opened the door to the balcony. Towels changed each day and beds made. Breakfast was a let down. Hot food was cold unless you had omelette or crepes, but this meant you had to wait in line. I did ask if they had a microwave but the girl just pointed to the kitchen and said cooker? Also they need to invest in a bigger toaster. A two slice toaster really isn't big enough. Both my daughter and myself went for a message in the spa, and it was worth it. Pool is small but if you just want to relax after a days skiing its grand. Bus runs every morning to the slopes, we never waited more that 5 min and again in the afternoons. Would I stay again, we probably would.

Myself and my two children staying here for a week of skiing. Everyone of the staff are super helpful and friendly. The hotel is very nicely presented and clean. It deserves its 5 stars. Spa is super also. Had a massage and was very nice. The sunset this morning at breakfast was breathtaking. Food is delicious also. We would come back here again for sure.

This has always been a beautiful hotel but the rooms have been redone and it is even better now. The staff are friendly, the covid measures are sensible and the rooms are great. Bathroom facilities are superb, with a walk-in shower and almost instant hot water. The beds are comfortable and there’s good hanging space. The only criticism I would level is that there are no drawers for storage. Location is fantastic and access to the sister hotel, the Perelik, is easy. Cross the road or use the underground passage if you don’t want to be out in the cold. Cannot recommend this hotel enough.

This is the second time we have stayed at this hotel and everything was great again. The food is nice and the spa area is great. Rooms are kept clean and comfortable with a mini bar and tea and coffee. I love resident cat Alfonzo and it’s nice that the hotel care for him. Shows it is nice people that own the hotel. The ski bus is very regular and you don’t have to wait about for it. We will definitely stay at this hotel when we visit again.

Room very fine. SPA - very fine but pool is very small. Restaurant ok but at breakfast people are waiting in line for cofee as only one machine.....odd for 5 stars. Hotel facade on the room balcony side not renovated and the wood looking poor and rotten. Personnel was friendly and helpful but we had some misunderstandings about room minibar.Parking place finding is a problem and indoor parking cost 5 Euro/day

Family ski holiday. Although this hotel is a good bit better than its 3* neighbour, do not be fooled by the star rating. At the door it suggests 5*, social media suggest 4.5* but in real life it’s only just a tired 4. I can see that in its hey day it might have been better, but not now. The staff are all pleasant and helpful but it feels as though it is trading on past glory. The rooms all have balconies with views that improve as you go up the levels. The room we had was a good size, well appointed, clean and fresh. The random coffee table at one end could have really done with a couple of chairs to finish the room off. Breakfast, served in the hotel dining room, was well presented and comprehensive however the evening meal for the half board option was served in the adjacent Perelick hotel. Decent enough fare by Bulgarian standards but a pain to have to trot across the road to eat. However, get used to that road. The money exchange bank had also been relocated to the Perelick, the ski bus ( if you wanted a seat) also left first from the Perelick as well as the covid testing centre and the bowling alley. As for the afore mentioned road. Although part of a one way system, local drivers abandon their cars all over the pavements leaving barely enough space for cars to pass. This forces pedestrian onto the polished ice road and playing chicken with the traffic. I think I saw as many people on their back sides on the road as I did on the ski slopes. I don’t think it’s unreasonable to have just one pavement in a resort for all the people out and about. Having paid a premium to not stay in the 3*, I had expected better of the busses to the ski centre. The quality of an ageing fleet of mini busses leaves a lot to be desired. Along with dodgy drivers prepared to cram an extra 10 standing into an already full 15 seater. Seat belts appear not to have made it this far and covid mitigations essentially went out the window. Passing up on this transport meant another long wait often then missing the start of ski lessons. The only saving grace was the fantastic skiing and ski school once on the hill and the always on tap assistance from the knowledgeable Travel Solutions team in resort who did what they could. I am still looking for the best hotel in Pamporovo, but I will definitely be back to ski.

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