Family ski holiday. Although this hotel is a good bit better than its 3* neighbour, do not be fooled by the star rating. At the door it suggests 5*, social media suggest 4.5* but in real life it’s only just a tired 4. I can see that in its hey day it might have been better, but not now. The staff are all pleasant and helpful but it feels as though it is trading on past glory. The rooms all have balconies with views that improve as you go up the levels. The room we had was a good size, well appointed, clean and fresh. The random coffee table at one end could have really done with a couple of chairs to finish the room off. Breakfast, served in the hotel dining room, was well presented and comprehensive however the evening meal for the half board option was served in the adjacent Perelick hotel. Decent enough fare by Bulgarian standards but a pain to have to trot across the road to eat. However, get used to that road. The money exchange bank had also been relocated to the Perelick, the ski bus ( if you wanted a seat) also left first from the Perelick as well as the covid testing centre and the bowling alley. As for the afore mentioned road. Although part of a one way system, local drivers abandon their cars all over the pavements leaving barely enough space for cars to pass. This forces pedestrian onto the polished ice road and playing chicken with the traffic. I think I saw as many people on their back sides on the road as I did on the ski slopes. I don’t think it’s unreasonable to have just one pavement in a resort for all the people out and about. Having paid a premium to not stay in the 3*, I had expected better of the busses to the ski centre. The quality of an ageing fleet of mini busses leaves a lot to be desired. Along with dodgy drivers prepared to cram an extra 10 standing into an already full 15 seater. Seat belts appear not to have made it this far and covid mitigations essentially went out the window. Passing up on this transport meant another long wait often then missing the start of ski lessons. The only saving grace was the fantastic skiing and ski school once on the hill and the always on tap assistance from the knowledgeable Travel Solutions team in resort who did what they could. I am still looking for the best hotel in Pamporovo, but I will definitely be back to ski.
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