We arrived Friday night and someone came into our room at 4am.. I dressed and went to reception and told staff and asked what was going on. They said it was them who entered room as computer does not work at night and she forgot to tick off the paper work so thought room was empty. So showed guests to it. We had only checked in a few hours earlier! I asked to see a manager as she did not appreciate how scary this was and was confrontational. This is when she began to swear, shout and threaten to put me out of the hotel as she had ”the power”. Two other guests came in and she then began to swear and shout at them and told them she would put them out and she w ould just put all the english people out! I reported to manager in the morning and requested refund as I did not feel safe or welcome but was told only head office could make decision and we're closed until Monday so had to stay. Hair dryer did not work and no replacement available so I had to ask to go to another room but it didn't work there either so after third room it did but there was no concern that I was getting ready for a wedding. Manager on Monday was not interested and did not think there was anything wrong in what her staff did. Disgusting hotel, rude staff and a yoghurt lid lay on the hallway floor for two days before anyone removed it.
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