I returned from Morocco in October and wanted to wait to gather my thoughts before I wrote this negative review. First, I needed to modify one reservation booked via Tripadvisor which doesn't have a mechanism to alter the booking. The hotel did not honor my original rate, I had to cancel and re-book. The cost was approximately $180 US higher for one basic room. The adjoining room booked through ********** was easily modified at the original rate, no problem. When I contacted the hotel, they wouldn’t even consider my issue. They bill themselves as a 5-star but it’s 3+-star. The Italian restaurant was average, the hotel caters to the tour bus tourist in mass, service is minimal. If you can avoid one of the most expensive and mediocre breakfast buffets in Morocco (includes a Nespresso machine to make your own coffee), do it. Bottom line: When I return, I will research other options.
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