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Time well spent in this cozy hotel! We were exhausted from the flight and the staff there was very welcoming! Very close to the city center and all the popular sightseeings. The breakfast was on point and the restaurant serves traditional bulgarian cuisine which we enjoyed. Recommend!

Nice chambers and good breakfast.

We were 2 couples staying at Hotel Europe for 3 nights. Arrival in the evening and checking in was seamless. However when we asked the night staff at the reception desk for extra tea/coffee, he was very rude and said we need to buy our own supplies. Room service would only replenish 2 coffee sachets, 2 teabags and 2 sachets of cream per 24 hours. I have never come across any hotel that rations tea/coffee to guests. It almost felt like we were made to beg for the drinks. There were some positives to the hotel. The location is ideal. Walking distance from the beach and in the heart of the shopping centre. The railway station was walking distance too, as we took a trip to Brugee. On the first morning for breakfast, the scrambled eggs were placed in the food warmer tray next to bacon slices. Being Muslim, we asked the staff if we could have scrambled eggs prepared separately. Marc, the chef, came out and straightaway arranged this for us. The following 2 mornings, we were offered scrambled eggs, which was really nice. Heidi the front desk receptionist was very friendly and helpful too. The service offered nowhere near matched the price. I will not recommend this hotel to anyone. The night staff need to be trained to improve on their customer service skills!

Nous devions passer une nuit à l’Hôtel de l’Europe pour un week-end entre amies. Malheureusement, un proche est décédé brutalement quelques jours avant. Nous avons contacté l’hôtel aussitôt pour demander une annulation ou un report. Booking a transmis notre demande à plusieurs reprises, mais l’établissement n’a jamais répondu clairement, nous laissant volontairement dans le flou jusqu’à la date du séjour. Ce silence organisé, cette mauvaise foi constante et l’absence totale de compassion ont transformé un moment douloureux en cauchemar administratif. Nous aurions compris un refus clair dès le départ. Ce que nous ne comprenons pas, c’est le mépris, l’inaction, et cette attitude méprisante face à une situation grave et humaine. Je vous invite à réfléchir à deux fois avant de réserver dans cet hôtel. En cas de problème, vous serez seul face à un mur d’indifférence.

Kurzentschlossen haben wir dieses Hotel für 2 Nächte gebucht. Wir sind sehr freundlich empfangen worden. Das Zimmer war bereits fertig und sehr sauber. Bad war tip top mit allem was wir brauchten ausgestattet. Das Frühstück haben wir beide Morgen genossen. Es war für jeden etwas dabei. Wir werden ganz bestimmt wiederkommen.

prima hotel, heerlijk ontbijt, lekker baantjes kunnen gaan zwemmen :-) vriendelijk personeel, kluisje voor bagage voor inchecken