크로저 근처 호텔

If anything went wrong it went wrong at this hotel. The employees are great but the “general manager” has no leadership. which made the nice employees under her hopeless I was there for 5 nights. My room was never cleaned except the first day when I asked the cleaning crew to please clean it. I went to the front desk and ask them to please clean my room the rest of the stay. It wasn’t cleaned. I asked every day that the missed it and it was not done. The first night my Tv did not work and I called the front desk and they said I had to change the port in the tv from one to two everytime I turn the tv on. Ok I will deal with that but the volume did not work. I called back and they asked if I wanted to change room. This was at 11pm and did it want two move the two of us after we had unpacked for 4 nights. I asked if the maintenance could look at it on Thursday. That night the ac fan did not cut off all night. So that morning I asked if they could look at that also. Did not happen. Called back and talked to front desk and said the maintenance guy left at 4. The only way to stop the fan was to cut off the whole system. At night we had to get up and Cut it off from being cold to hot. They said they would fix TV and ac on Friday. Did not happen. The Saturday night manager came up and could not believe what had happened to us and said she would move us but the hotel was full. So I went to the Sunday morning manager “ the most unprofessional person I meet the whole stay and said” since I refused to move rooms the first night she could do nothing.” My wife and daughter stayed with a friend because ever morning they woke up with sore throats. I was told the general manager would be there on Monday at 6am. I was going to leave at 5 to drive back to Richmond. So I waited and at 6 the front desk person, Very friendly told me that she didn’t come in till after 8:30. I left my number for her to call me when I was in my car. I call back at 2pm and she had left for the day. Left my number again and had never heard back from anyone. I was staying for graduation week and the rates were over $350 a night. Very frustrating. Gold member from Hilton.

We have stayed here several times and find it the best value in the area. Because of the university and the popularity of the area prices are pretty high - especially around football weekends. We use the gym often, and it is well-equipped and clean. Plenty of room. I like the breakfast choices. Staff is friendly. Rooms are clean. Carpet in the rooms might need to be replaced soon.

The place was pretty decent for the price, it had a working vending machine, ice machine and well maintained rooms. It's just half a mile away from exit 62, has many food joints around it. It has ample parking space available. Couple of gas stations at the eyesight. Definitely gets my positive review. The front desk agent ”M” was also really helpful.

This is a beautiful resort hotel! Although we were only here for one night and didn’t get an opportunity to use all the wonderful facilities that Marriott has to offer here, we did walk around a lot. The resort and hotel are in beautiful condition. There are many opportunities to relax, play, eat-just overall have a good time. Our room was spacious, clean and such a comfortable bed! The hotel staff was very accommodating and helpful throughout our stay and made us feel welcome. We can’t wait to return and spend more time here!