노퍽 Owen B. Pickett U.S. Custom House 근처 호텔

매우 깨끗하고 놀라운 고객 서비스.

I made a reservation and held it with my credit card one week before my arrival date. On the day of arrival, while enroute, I received a phone call from the front desk telling me that they had to cancell my reservation due to overbooking the hotel. The front desk clerk did let me know that there where other hotels close by if I was interested. I asked to have the names of the properties emailed to me. Instead, I received an email showing that I made a late cancellation which comes with a cancellation fee. The hotel manager was kind enough to waive the fee but made no attempt to find me a room. Every staff person that I had spoken with had a very clear ”Could Care Less” attitude. I did manage to get a room through Hilton Honors, which I have been a loyal member for over 25 years. Although, their attitude was about the same as the Hampton Inn in regards to the issue. So, if your travels require you to have a guarantied room, do not make a reservation with this hotel, and think twice about making one with any Hilton property. I do not think that Hilton fully understands the power of a network of a respected person attending a business meeting with 150 other travelers. Many will not stay here again.

Would not recommend this hotel for families (anyone, really). Our experience here was a NIGHTMARE. Management is poorly trained and rude to customers as well as their own staff. I felt unsafe in the environment the managers created through their aggressive and threatening body language and verbal confrontations with hotel guests. It was an incredibly unpleasant and stressful weekend . Customers are not permitted in the lobby after 11pm; the manager sends them to their rooms. Yes, even adult guests. Expect to be clearly informed that the alternative will be eviction. How’s that for hospitality? On the second night of our stay there was a fire alarm. Again management demonstrated their poor training and interpersonal skills. It was clear they had no plan to support the safety of guests during the emergency. Manager Rob and Manager Joel were anything but calm and orderly, and instead screamed at guests streaming out of the lobby exit that they needed to get out of the way. No, I didn’t write this incorrectly. They were screaming for guests to get out of the way. Apparently no concern for whether guests were inside the building or not, or for keeping people safe. They even yelled at kids who had evacuated from the pool and were soaking wet, ordering them out into the 30 degree night with no towels. (A kind staff member later brought towels. Thank you, Stephanie). After the building was cleared by the fire department (false alarm) Manager Rob and Manager Joel then yelled at all guests who had returned to the lobby that the pool, bar and entire lobby was CLOSED for the night. All (PAYING!) guests were sent to our rooms at 9:45!!! Really there are so many other hotel options in the area that there is no reason to choose this one.

방은 매우 깨끗합니다

총괄 관리자(Savannah)와 프론트 오피스 감독자(Sharon)는 내가 메리어트 호텔에서 만난 가장 돌보는 두 사람입니다. 저는 15년 동안 충성스러운 메리어트 고객이었습니다. 나는 여러 속성에 머물렀지만 이 속성은 영원히 나에게 눈에 띄게 될 것입니다. 일부 속성은 사물의 ”인간적”면을 잃어 버렸고 고객을 $$$으로 대하지만이 속성은 사람들을 동정심과 보살핌으로 대합니다. 아버지는이 속성에 머무르는 동안 아프고 구급차가 필요했습니다. 몇 분 안에 그들은 구급차에 연락하여 그를 즉시 병원으로 데려갔습니다. 그들은 심지어 가족들에게 무슨 일이 일어나고 있는지 알리기 위해 손을 뻗려고 노력했습니다. 그날 밤 매진되었지만, 그들은 그가 풀려나면 방이 없을 수 있도록 자매 재산에서 그를 위해 다른 방을 확보할 수 있었습니다. 그들은 방에서 그의 모든 물건을 수집하고 안전한 지역에 둘 수 있었고 온 가족들에게 매우 친절했습니다. 도우러. 속성 자체는 매우 조용하고 깨끗합니다. 그들은 심지어 손님을 위해 책상에서 갓 구운 쿠키를 제공합니다! 그런 훌륭한 터치!! 호텔 숙박뿐만 아니라 환영하는 직원을 위해 확실히 돌아올 것입니다! 이것을 하나의 조각으로 고려하십시오 여행 중 휴식!

My family and I needed a short stay in Norfolk and I found this place. When we arrived, we were greeted nicely. I needed adjoining rooms, but the hotel was booked. The lady at the front desk accommodated me very nicely and I was happy. The breakfast was good and plentiful. There was access to water, tea and coffee at all times. And we were very close to the outlets. I recommend this place.

위치가 편리하고 조용하며 객실은 출장에 적합하며 넓고 편안하며 깨끗하고 위생적이며 아침 식사가 맛있습니다.

이 숙소의 직원들은 모두 훌륭합니다!! 특히 Terri는 남편과 나에게 절대적으로 훌륭하고 친절합니다. 그녀는 항상 매우 환영합니다. 우리는 출장을 위해 격주로 여기에 머물며 그녀는 항상 친절합니다. 객실은 깨끗한 접시가 식기 세척기에 남아 있습니다. 유일한 것은 복도에서 건물의 다른 부분에서 연기 냄새가 나지만 그 외에는 모든 것이 훌륭하다는 것입니다!

Up to the usual (low) standard I often see at an HGI. This one was last cleaned properly before COVID and the main issue is staffing. The receptionist was the rudest, most disinterested person I've had the displeasure of interacting with. The whole interaction just left me shaking my head as to how someone with such poor interpersonal skills could end up in this customer-facing position... The room itself was tired, dirty and depressing. It was a suite, but the main room was a huge space with a single sofa shoved in the corner. The bed was very worn, with a big impression in the space where 1000's of bodies have been before. The shower was a walk in that left a huge pool of water on the floor and the water took ages to run warm. Breakfast was another example of where cost-cutting is king. There was one server and one cook, and it took 30 minutes to get an omelette . I don't blame the server, she was running around like crazy, there just weren't enough staff for the volume of people at breakfast. There was also a very poor selection of fruit, yogurt etc. Just minimal effort. Overall a very disheartening stay. I won't be coming back!