캔들우드 스위트 노퍽 에어포트(Candlewood Suites Norfolk Airport)

Trying to get in contact directly was awful. It didnt happen. You all had to email them after trying to make phone contact. Our room smelled like mildew. We opened the window to help. Paint was peeling in the bathroom. There was no toilet paper initially. It needs a refresh. Pull up the carpet and start over. I would not stay again. The staff was professional and attentive in person. No complaints about them.

The location was great, its near restaurants, and shopping. There wasn't a store within the hotel as advertised or vending maxhine. There were dirty towels from the previous guest left on the bathroom floor and strands of red hair on the kitchen coubter.

One strangely unique thing about this property is that there is NO ICE MACHINE! What in the world were they thinking? The hotel was nice but I just can't stay at a hotel without an ice machine

Couldn't get their internet to work, Other then that it was fine.

Check In was supposed to be 3 pm but our room wasn’t clean until almost 9. Evening staff were not good. The lady working the desk told me to go out and find a manger who was smoking on his break and ask him about the room taking so long instead of her checking with house keeping. Rooms were suitable and comfortable but after a 10 Hour drive we didn’t want to Wait 6 hours in a lobby for a clean room that I booked and paid for 8 months earlier

This place is convenient to downtown Norfolk.....but I could and should have paid the same price and stayed downtown. The place is old, decorated old, feels old......tv's from the 90's, alarm clocks with no ports for plugging in phone....it's 2023 and felt like 2003 in that place. You can tell that ownership invests NOTHING in that property

There is absolutely no way to get help with your room booked through *******. We were delayed due to weather which I don't control. The folks at the hotel told me my room would cancel since I couldn't be there so it was my problem to find another place to stay.

Had issues with room provided, requested another. 2nd room found 4 cockroahes in 5 minutes. Canceled reservation and left.

I wish that I would have read the negative reviews before I booked. The first issue was the phone. I called before we checked in and no answer. When I arrived the front desk attendant said that when it rained that week it knocked the phones out and they were waiting on the repairman. (We stayed two days and we still had to go downstairs for trash bags and toilet tissue) When we got off the elevator to go to our room, it was extremely humid in the hallway with a mildew smell. Our room had a lot of patchwork done. There were missing tiles in the bathroom and the sink water ran real slow. The bathroom door looked as if it had been punched and they just painted over it. The good points were the bed was comfortable and the shower water was hot.