호시노 리조트 카이 키누가와

We terribly regret booking this hotel. It completely ruined our stay in Niko. It feels like a large chain hotel with no character and no attentive customer service. 1. The location is very (!) far from all the attractions. 30 minutes by car to Nikko temples, and one hour (!) drive to all the main waterfalls. We should have done better research. 2. We booked a room Japanese style with a private outdoor onsen. The decor is not really Japanese style (very modern) and the outdoor onsen had mosquitoes! Impossible to relax. Also, the water wasn’t very hot and you cannot adjust the temperature from the room. 3. The restaurant has beautiful presentation, but we did not like the food at all. When we politely asked to cancel our next nights’ dinner reservations (we paid a lot of money for this hotel) they refused to refund, even after we told them we will not be coming to the dinners. They showed no flexibility or sensitivity and we were very upset with the food. Very disappointed. 4. Value for money - for the price they charge, I expect better accommodation, better food, better location, and much better service. Be careful about booking this.

這家星野沒有shuttle bus 出了電車站後打車5min即到 費用在1000円左右 看着不遠 但是拖着行李走上坡路實在是……退房時 可以麻煩前台幫忙叫車 可能會多個300左右的空返費 她家的温泉水是單純温泉水 晚餐是會席料理 有專門的小姐姐講解每道菜式 早餐的話是固定的套餐

藏在山裡的世外桃源，服務熱情，床品也非常舒服，唯一不足就是交通不太方便，衹能打車進出，去日光的知名景點比較遠，適合在酒店發呆。早餐和晚餐是傳統日餐，不太符合國人口味。

疫情之後第一次出國，作為十幾年的鐵粉，早早預訂了幾家星野集團的酒店；但發現這次餐飲的質量有很大的下降；直到在界阿爾卑斯和界鬼怒川吃到了一模一樣的菜單，找到負責人問什麼情況，她倒也不避諱，説現在所有餐食都是中央廚房配送的。我那個去，説好的季節性當地新鮮食材呢？看來百年星野也免不了走上割韭菜之路。食物集中配送和不僱傭主廚確實能省一大筆錢；我覺得也不需要那麼多小姐姐，在上菜的時候嘰裏咕嚕介紹一大通，免得大家都尷尬。

At this price point, I felt my staycation experience is boring and disappointing. Upon arrival at the front waiting area, we waited almost 20 min just to wait the cable car to reach. No one serve welcome drinks or even send luggage’s to our room. We do it all on our own. It says it’s 4 star rated hotel, the service is questionable. The dinner that is served takes forever to come, the taste of the eel soup is questionable too. As for Japan standard, I don’t feel it’s worth the money for this staycation. The hotel staff speaks minimal English and hard to communicate. I would say the hotel is ok if could come at low season with low rates, otherwise don’t speak big money just bored and sleep in the room. They don’t have any facilities besides onsen for guests. So ya… it’s disappointing

Its A Great Property, serving quality food and service..! but the property a little tired and lack luster..!