힐튼 가든 인 클리블랜드 이스트 / 메이필드 빌리지(Hilton Garden Inn Cleveland East/Mayfield Village)

Love it

很棒，很不錯

Staff was great. The food was good and very reasonable. Shopping area are very close to the hotel.

It was New Years and the hot tub was out of order. They were short on staff also. No towels were ready when I needed them.

I thought I paid all this money for a room with a jacuzzi but just to realize it’s a basic hotel room for 200$ I could have went somewhere different

I booked my stay at this Hilton Garden Inn specifically because it listed an indoor hot tub as an amenity. After checking in, my kids and I went straight to the pool area to find the hot tub empty with orange construction cones around it. After searching past reviews I realized the hot tub had been in this condition longer than 10 months. James from the front desk was super helpful for going out of his way to bring a bottle opener up to my room, and Renard was very friendly and accommodating to my kids and I at breakfast. I noticed some trash around the outside of the front entrance that was never picked up throughout my three night stay. My room, as well as all other areas were clean and tidy.

Check in was quick and easy . Room was very clean . Bed was okay . Easy to get to and had a restaurant and bar onsite . Staff was friendly and we had no issues .

We had a great stay while on a long road trip. Beds were very comfortable.

Gentlemen working today over charge my account when i checked out as it was a pre paid reservation and upset my day as customer service is so poor today / where is the good service today ?