Not as it appears…Check in we had to call and change the reservation name, something that has never been an issue in the 10+ years I have stayed at hotels all over the country. Towels are not provided at the pool. You had to get them front the front desk. We requested, staff were rude and did not provide the requested amount. Then when returned, used scissors to pick them up. Roaches were in the kitchen, bathrooms, and bedrooms. One I can overlook but not multiple. No linens for the pull out couch. When requested, staff were rude again and informed that we had to go and get it as no one was available to bring it. On arrival to registration desk, there were 3 individuals there doing nothing that were clueless when told we were there for linens. No extra toilet paper was provided when we ran out. We had a 3 bedroom suite with 11 women. Constant **** smell in elevators as well. Worst stay ever.
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