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The Eastend Hotel had very friendly staff, location was good but very noisy and busy outside. We had an excellent therapeutic massage and podikizihi treatment. The rooms were clean but did not block the noise outside. Many of the power points in the room did not function. WIFI was supposed to be free? But was so bad and intermittent we could not use

This is the first hotel we have stayed in India with a balcony. So nice to get outside from your room. Hot shower. The restaurant was good with lots of choice and the staff were always willing to help. Cheese omelette was my favourite. Even though in a different building. The location was perfect for sight seeing and visiting lots of restaurants. You definitely need to try the chocolate, lots of shops selling various flavours.

Don't stay in the hotel even if they pay you! We stayed in this hotel on Friday 8th November and 9th November. Bathrooms were smelly as if drainage is open. Towels were torn. Fans were not working properly either it would run on full speed or not run at all. Food is pathetic. Not many options for dinner as well as for lunch. We had to identify whether has tomato, cucumber in it or was just watery curd. Even after telling staff there was no improvement. Rotis were so stiff, that it could barely be eaten by human. Many of us were on rice and avoided rotis. Crispy veg was not at all crispy. Staff indifferent to needs of customers. No differentiation for veg and non veg food. Oily food. I got throat infection after eating it. Not at all 4star hotel. Barely a two star...

Eastend Munnar has nice ambience & room service..Their Restaurant has good buffet..Garden is very beautiful..Well done..Team Eastend..Keep doing good work..Best Wishes for future..Looking forward to come back.. Regards, Antara Nilesh Patil

The most relaxing 2 Night stay in all of Kerala, on this trip! It's not just the fabulous weather in Munnar, the scenic grandeur of this magnificent place, but the comfortable stay and enjoyable staff interactions at this lovely property, that makes for total bliss! The people here were simply great, the Reception Team went out of their way to accommodate requests to keep us all close together in rooms within the same floor, but the best was the hospitality extended by the Restaurant Manager, Mr. Regi and his wonderful Team! Even though the buffet menu was set, he took the trouble to discuss with the Chef and Team to prepare for us traditional Keralan dishes, that were tantalizing and sumptuous, perhaps because they were made with love! Dishes like Ela Ada, Pazhampodi, Appams and Stew, etc., were great, but the best was definitely the Kerala Style Beef, in a word, awesome! Thank you Mr. Regi, we highly appreciate all that you did to make us comfortable and feel at home in Munnar - looking forward to visiting and staying with you'll again, soon, with my family! :)

The amenities say: Heater: Not provided, 24 hrs room service: Wont provide even an iron box after 2230 hrs, 24 hrs in room dining: Dont understand how it is possible if restraunt closes at 2230🤷🏻‍♂️. Overall the staff manages to string together the property in shape…. Inexperienced work culture at reception. Towels in room in pathetic shape, even 1 stars have better towels. Restraunt and its staff are the only Best part of property!!