Al Balhara Resort & Spa

This place is an elaborate fraud to get your credit card and passport details. It is run by family, upon entering no one wears uniform. All guests that check in leave within hours but then you must cancel your credit card as they continue trying to charge it and then hide the charges on your card within a short period. They even have a relative who is a police officer comes past in his car when they call and he talks to the complainant for ages until they finally give up and leave for another hotel. Ponzi scheme beware!!

This place promised so much but it really failed to deliver. We never complain normally but this place needs to be held accountable. Terrible service Terrible food No info anywhere Rudest staff Rooms underdeliver Worst location Just awful

This was quite possibly the most bizarre hotel I’ve ever stayed in. It appeared luxurious when you entered but the room was a very poor quality and the bed was like a rock! The breakfast was very average unless you like sweet cakes. The service was fine but the other food practically non existent unless you like pizzas. The location was simply dreadful. Virtually the back of beyond and the road to it awful (although not unusual in Sicily!). The pool was nice!

Booked a week - left after 1 day. Really poor condition. 1st pool really dirty. 2nd pool and area under construction. No meny in the RESTAURANT - showed us the chefs handwritten note from the kitchen without prices and no drinks. No pool bar open, spa closed, paddle court out of order. More or less empty for guest. Tables falling apart at breakfast restaurant. A waiter that wrote sorry via Google translate that she never tried to serve breakfast before and therefore didn't know what to do. Rooms really outdated. ********** were nice and helped us with a new hotel next morning. Really happy for their help.

LOCKED IN THE BATHROOM FOR AN HOUR!!! We recently checked in to this hotel. The public spaces are not air conditioned and are EXTREMELY HOT!!! We booked and paid for a suite with 2 king beds and a queen sofa bed and were not given this room (only 2 beds, no sofa, not a suite), then my husband was locked into the bathroom for nearly an hour. The front desk clerk was polite and helped us pry him out (using a butter knife, as no maintenance staff was onsite). Then the next morning the door to our room got stuck and would not close. We checked out early and are 36 hours into trying to get our canceled night refunded. I just heard that they are claiming that it is my husband's fault that he got locked into the bathroom, which is why they will not refund the nights we are not staying there. Terrible!!!!!!!!!

It is an excellent hotel that offers all comforts, different areas to relax , 2 swimming pools, wonderful landscape and it is very well equipped. The hotel is a lovely resort hotel, our room is very comfortable and the staff is very friendly, kind, very polite and helpful Food is exquisite, though they could improve the service.

Nice hotel with good public spaces. Strangely the bathroom had a bath, but no shower over the bath, so the only way to shower was to hold the shower head in 1 hand! This meant floor got very wet as there was no curtain and one of us slipped over on the floor as a result. Hotel was deserted and bar had no choice of beer.

Hotel overpriced and not more then 3 star hotel ! We booked the suite with a jacuzzi in the room ! Room with almost nothing special , coffee machine not working , phone to call room service or reception not working , hot water always an issue several times not been able to shower , , only one tv for the double suite room , jacuzzi with electric vibes when touching it and extreamly dirty including black water coming out of the water pipes. So not used at all ! no sofa or seats or even table in the room to be able to sit or sun bade at the terras of the room , clothes cupboards extreamly small for clothes , safe box not even fixed at the wall but just loose in the cupboard ! Also the room next other construction rooms so at 8h in the morning you get a wake up call from the builders from their banging. And this is the most expensive room of the hotel that says 5 star spa hotel. The spa is not existing fyi ! So the hotel is still in construction and really have no qualified people to serve the hotel at 5 stars but more a local nice family hotel where the room should not be more then 100€ a night ! The restaurant is more a cantine , food very poor and breakfast better go to the local market and buy a croissant as the breakfast does not exist! Hotel location to far away from Palermo if you like to visit Palermo in several days or you like to go out in evening especially for the dinner time! The only positive things from the hotel is that all the people is extreamly nice and polite and do their best ! The hotel have potential if runned properly! Hotel rate should be a 3* star maximum and price is overpriced . Advice for the rate of the hotel you have better options in Palermo ! We will for sure return to Palermo but not to this hotel ! Hope the info is of any help !

Outdated room with minimal decoration / equipment (e.g. no TV, no guide on the hôtel or city). The hotel is big but there was almost no customers. Not a good atmosphere. They pretend being a 5-star hotel but honestly, it just deserves 3. Only positive point: the fish prepared at the restaurant was very good.