넵튠 비치 리조트 -

Мне очень понравилось

The staff and management were very kind, helpful and hospitable. One family member is a wheelchair user and the hotel put ramps down and gave us access to the dining area via the kitchen. The rooms were spacious, clean, and the beds were comfortable. The pool area was enjoyable. Our kids played table tennis, pool, and enjoyed time with the animators. One of the highlights was the delicious food options everyday and the fun entertainment in the evenings. The food was so flavourful and fresh from omelettes to curries to mahamris. We had African, Indian, and a variety of other cuisines. There are options for vegetarians, meat eaters, and they are so accommodating if you have dietary restrictions. We loved Neptune Bamburi, it felt like home away from home.

The only reason it has two stars is because the resort itself is absolutely beautiful and most of it is very well maintained. I say most of it because there are some issues. Day one I had a couple crates of empty bottles sitting at my entry for the entire day. Day two was a collection of just empty water bottles. Around my door all day. There was monkey poop on my patio the entire time I was there (the same piles the whole time). its awesome to see the monkeys roaming around but you would think they would at least clean the patio daily. Service is horrible. Absolutely horrible. The staff spends more time on their phones or talking to each other than anything else. They all look so miserable and it felt like a burden to them more often than not when asking for something. One girl at the restaurant was downright rude when asking what type of food she was making. The next day the same girl was literally in tears while serving people food. Crying while serving food!!! Another waitress told my girlfriend the alcoholic drinks are free. Neither of us drink. The waitress told her to order drinks so she can have them. Then she kept pestering my girlfriend throughout the day to order drinks just so the waitress can have them. Getting a beverage while eating lunch or dinner was always a challenge. Breakfast was easy because you can just get it yourself. The vast majority of the staff just looked miserable and unhappy to be there. This much misery and bad service is a huge indication that management is severely lacking or is rude to the staff. One shining exception was Othelo. he was always smiling and very helpful. he would say hi and was just such a friendly man. The food is not very good. They primarily serve European style food but it is bland at best. I didn’t come to Kenya to have a poor version of European food. Maybe I just caught them at a bad time. Who knows? But for the price you would expect much better.

In May this year, my partner and I had an extremely disappointing and humiliating experience at Neptune Hotels & Spa in Mombasa. After a day trip to Wasini Island, we returned in proper dinner attire and tried to enter via the beachside. Security stopped us, could not communicate in English, and eventually called reception. Instead of welcoming us, we were interrogated about where we came from, what we wanted, and even how much money we had. When asked about our nationalities, I explained I am an African-American from the USA, while my partner is Dutch and white—though at that moment, I only mentioned my own. We were then denied entry and forced to walk more than half an hour around the hotel in dinner clothing, on muddy, flooded roads, while very hungry. Once at the reception, we were told we could not enter without a booking, and when we suggested dining instead, we were dismissed—told lunch was over and dinner would not be available for two more hours. In Africa, at a hotel owned by an Indian operator, such behavior is unacceptable. As a journalist, I also learned from locals that staff fear management, which only raises further concerns about the culture within this establishment. The experience was degrading, discriminatory, and completely unprofessional. Neptune Hotels & Spa treated us in a way no guest should ever be treated. I cannot recommend this hotel to anyone who values respect, hospitality, or basic human decency.

Enjoyed my stay at Neptune beach resort. The staff was friendly and they had awesome food to enjoy each day. The buffet had really good fresh salads and made to order any omelettes, crepes and waffles. The lounge chairs were comfortable and the security helped keep monkeys and crows away from your food BUT don't leave your food unattended or they will get it! The best beach view and entertainment of the locals trying to sell anyone who walks on the beach stuff! Negotiate hard otherwise you can buy somethings at the local Carrefour grocery store cheaper. The rooms are clean and tips mean a lot to the people (remember they work hard and don't make alot) so if you tip you get great service as you would anywhere. Ask for an ocean or pool view otherwise you'll get a tree view but it's private. We did not venture out at night outside of our resort but did take a Tuk tuk around during the day. I would recommend this hotel and nice gift shops too :)

Exquisite beach views with breathtaking ambience, not to mention a perfect sunset experience.i would love to pay a visit again.