Short Review: This place is Terrible. Rooms outdated, no housekeeping, self parking is expensive, and no room service/food service, HVAC is Impossible, breakfast food staff closes early, but if you like to get asked on a date by their cooks, you will enjoy the egg station. DONT Stay Here. Long Review: I am a Hilton diamond member and stay at many places throughout the year. My last stay was Feb 2023 here. Prior to the pandemic this place was great. After the pandemic, Absolutely terrible. I stayed for 7 nights. and requested house keeping to which i was informed would only happen on my 4th night. THIS IS WAY DIFFERENT FROM THE EMBASSY SUITES IN WALNUT CREEK 30 MIN AWAY. Note that most Hiltons will provide housekeeping upon request. I was informed that management at each hotel makes this choice. So I waited. on the 4th night, no housekeeping because they forgot. And then the rest of the nights no one was able to get to the room due to staff shortages. Keep in mind, other rooms were completed. The room had cosmetic damage, the washing machines didn't work so I had to take laundry off site, the restaurant didn't deliver room service. All of these amenities are up to hotel management to restore after the pandemic and you can tell that they don't care about their guest experience. I Talked to the front desk manager who said there was nothing she could do about housekeeping, room service, or room issues. All she could offer me was fresh towels and a 20 dollar credit. and in reality its not her fault. Hotel Management above her doesn't care so why should she? I would also like to note that because of the lack of housekeeping the hallways look like one giant trash walkway. People leave old door dash food, room trash, dirty towels and more outside their door for pickup and it DOESNT GET PICKED UP FOR DAYS! Pandemic is over, the rooms are fully booked and while 1 or 2 people leaving trash outside their room was ok in 2020 its not ok when the whole floor smells of trash and dirty towels. Lets Talk about the Room Once you get in, First of all if its winter, the room is BAKING HOT, its because of their ”two pipe system” pretty much Management doesn't care about you, so they aren't going to upgrade their system from 1920 something. so I had to turn off the system (which just meant that hot air would come out a little less forceful from the vent) and open the sliding door to the outside. Lastly, Breakfast is the main feature of any hotel and this place has a full hot breakfast, but good luck kids. I stayed for business, and would meet co-workers for breakfast. Many of our female co-workers were uncomfortable going to the egg station because the cooks kept asking them for dates or drinks. SOO the men had to get the eggs. they close the breakfast at least 30 minutes early so you have to ask the staff for many things like butter, jelly, bagels, hot water etc because they pack all that stuff up early and close the sliding doors to make it look like it
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