The worst experience ever. My husband and I booked the King suite with fireplace and jacuzzi tub for two nights., as we were celebrating my birthday and our anniversary. I personally called to make sure the pool, and hot tub were open and was advised yes. Upon arrival the Pool, Hot Tub and Sauna were closed for repair. The bar was closed and the restaurant was closed. The Breakfast area was made smaller due to the construction tape across the area. Our shower had red mold in all the corners, the small sink beside the tub was plugged, cigarette butts covered the side entrance lawn and the carpets were dirty with sand and mud traffic. When I complained the manager ” Aziz” said to me ... Quote: ”What would you like me to do” I suggested he inform guests prior to arrival of the closures or offer up a refund of some sort. He ruined what was to be a perfect 2 night getaway. He reply well... ”You have the best suite” Yes ! Because we booked it for this occasion. We considered many options, Niagara Falls, Rama, Toronto, before driving here to be 100% un happy. I have pictures of all of the above should anyone care to dispute my facts. The manager has no idea how to correct a bad situation but will happily take your money. There is a new Hampton Inn directly across the street that looks beautiful but wasnt opening until the next week. Perhaps us 60 + seniors will go there. This Quality Inn offered zero quality.
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