알루아소울 메노르카 호텔 (성인 전용)

We had a funeral and had to change our check in date. After 32 calls with no answer we have presented ourselves at the hotel. Important note: We've paid in advance the full reservation. The hotel and trip.com didn't inform about the no show policy and when we apperead at the hotel we didn't have a room. The team was super rude and didn't help us at hotel. They left the reception, closed themselves in one room and didn't even attend our requests to get some support. When accessing trip page, booking page and the hotel page, there were rooms available so we requested again the team support. The reply from Alejandra, the recepcionist that was in the front desk, was that we have nothing to do with their reservation policy. We've called the reservation central and when the phone was in speaker mode the lady from the group even told 'you are trying to fool them, why don't you give them a room?' We are demanding to get our money back or credit from the 3 nights we've showed up and they didn't provide a room.

We made a last minute decision to take a short break in Menorca for the bank holiday weekend after checking weather forecasts. We booked Friday evening & flew out less than 12 hours later. The reception area was bright and welcoming & the staff advised us that as our room wasn’t ready we could go across the road to the pool for refreshments & to relax. On arrival at Pura Beach it was explained that we could sit anywhere (except where towels denoted reservations)and they showed us the drink menu for All Inclusive & where to get snacks. At no point were we asked for extra payment, I don’t know if that is because the hotel was quiet with it being early in the season. We then had a lovely lunch in the restaurant then returned to relax at the beach club until the room was ready. We had opted for a garden suite with plunge pool & it was perfect to relax, although we weren’t shown where we could get drinks from we soon discovered ‘my favourite club’ and took some drinks from there to restock our fridge, The staff were all very friendly & helpful, everywhere in the hotel feels immaculately clean. The resort is VERY small & VERY quiet but we would definitely return for a short break out of season.

This hotel has everything rooms great food great they have a brilliant team at the hotel you couldn't ask for anymore I will be returning next year I would recommend this hotel it has everything that you need for a lovely quiet holiday and a pool outside your accommodation AMAZING!!!!

I had to give this review 1 star as I couldn’t leave half a star. Upon checking in there was an additional tax fee to pay, which is fair enough but after we paid (in cash) we didn’t get any change. When we asked about the change they basically flatly refused to give us any change. That set the tone for an abysmal stay that thankfully was only for 4 nights. The staff were uncaring in general and the restaurant served barely edible food and virtually nothing if you don’t want to eat meat. It was probably one of the worst experiences we’ve ever had in a hotel.

I loved the experience. The staff is genuinely professional, friendly and happy. Special mentions to Alvaro, Alberto, Alejandro and Nuria! Definitely will be back and recommending this hotel to all my friends and family. Thanks for everything, see you soon!

We arrived to be told the room wouldn't be ready until 3pm. We returned to find the room was not the twin we had booked. After a delay a room was found on the ground floor, even though we had booked a balcony. Please note there are steps throughout hotel that was not mentioned. We counted from reception over 20 stone steps to get to our room which was many split levels. The room was kept clean throughout stay. The pool is stunning with sunbeds but you need to pay to use as they don't belong to the hotel. The pool area for hotel is actually the kiddie pool so we were told by those who were returning for a stst and were surprised by the changes. After a chance conversation we found we could use facilities at the sister hotel up the road. Saved the holiday as there was no real entertainment or shops, restaurants near our hotel only two small supermarket and locals restaurant. Another chance conversation told us of local bus that takes you to capital Mahon for 1.80 euros. Well worth doing a beautiful city. Poor value for money due to unexpected costs. Mosquitoes attacked prob due to time of year.