Originally this hotel checked us into three rooms in the Al Medina Tower. This section of the hotel does not in any way deserve to be called a 5* hotel. It's worn, corridors are very narrow, dirty, old, smelly, looks scary, use any bad adjective to describe it. The rooms we were given were appalling. I sent trip.com a message to inform them of this and they started dealing with it. Fast forward 2 days in, the hotel moved me to the Al Haram tower, which is much more spacious, clean, refreshed, in three executive suites. I recommend all those booking this hotel to only stay in the Al Haram tower (until they renovate the Al Madina tower of the hotel).
The Al Haram tower was good but was still a bit dated and needs to be modernised to fit in with current 5* aesthetic and quality.
Food is available on the ground floor (served in takeaway dishes - 60 SAR per dish, no menu, just check on the TV screen), 190 SAR on the third floor restaurant, and there are other restaurants that may or may not be affiliated with the hotel in the building on other floors. The 190 SAR is not worth the price, unless you want to eat exclusively arabic dishes. The 60SAR per dish on the ground floor is reasonable and very tasty, just the customer service is a bit lacking (no paper menus/ takeaway cutlery and utensils are only provided).
I really hope this hotel can spend some money on updating its interiors and reception, they are so outdated and too low in height. I hope they can look at the Jabal Omar hotels in Makkah for inspiration. I know most of the hotels in Medina are very dated, and are still very busy, but it's not fair to the pilgrims who pay so much money for unsatisfactory rooms.
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