크라운 플라자 호텔 미니애폴리스 웨스트 플리머스(Crowne Plaza Minneapolis West)

Treated poorly. And that’s an understatement. Ignored for almost 10 min. Told I did not have a room and I was checking in an hour early. Was told it was a hotel emergency and that they didn’t have a room for me. Had booked almost a week ahead of time. Nobody contacted me to say there was any issue and they said I had to go to another hotel. Never happened to me in this my lifetime of traveling. Horrible service. Won’t stay here or use this site again.

I love the architecture of this place and have stayed here several times. This is the first time our room had some skittles candy and platic wrappers left on the floor. The grout in the tub needs a good scrubbing. We booked for 4 (double queen) and only 3 big towels were in the room. Outside of the room was imaculently clean and maintained. It was the day before xmas eve day and xmas eve day, so perhaps not enough staff was retained for this period of time?

Stayed at the crown about a dozen times and the staff has always been very hospitable and responsive. Very quiet rooms and affordable

dirty sheets were on our bed! it looked like they were stained with blood

Our room was dirty. Dead and live bugs on bed. Blood stains on sheets. We were on 1st floor and window would not lock. (Homeless people outside). Door to room was horrible to get inside. You needed to throw your entire body weight into door to get it to open. It was a ghetto hotel.

I was double billed for this stay! I was billed $183.69 by ********** and $156.64 by the Crowne Plaza hotel. I waited in line for an hour at the front desk just to get an extra towel. The hot tub was broke. The TV volume couldn't be adjusted, with either of the remotes that were in the room, and it was stuck on a very high volume, so we couldn't watch tv.

Staff were all very helpful, especially Kenja at check in! A sign at the end of the hall by the doors going out to the parking garage would have been nice. I made it to the doors but wasn't away I had to go outside to get to the garage.