디 오리지널스 시티 호텔 마른-라-발레 에 모(The Originals City, Hôtel Marne-la-Vallée Est, Meaux)

The attitude of the lady on reception ruined our holiday! When I booked this room, I emailed twice to ask for a late check in as we would be arriving after their advertised check in.. I had NO reply from either email. I then called and a lady answered and I asked if a late check in was possible and she said it would be fine.. But when arriving the place was deserted, the doors were open and the lights were on, someone was clearly in the middle of making their dinner with loud music playing! When I went looking for someone, I saw the staff bedroom was open and looked like a pig lived in there and the smell was atrocious. When the receptionist finally arrived she was extremely rude and unwelcoming, she huffed and puffed, tutted under her breath and had a go at me for not calling her to ask for a late check in. She wouldn’t have it, even with me trying to explain a had called and sent several emails. She was so very very rude to us! The attitude of this lady and our Experience of being left waiting for 30 minutes, scared my son so badly he was physically shaking, being autistic he couldn’t cope with this situation and it ruined his/our whole trip. Horrific experience!!

Hotel is in an industrial area, close to a truck depot and a rail line. Overall it is rundown and should be torn down.

We came for a family trip to Disneyland and this hotel was perfect. Salma on reception was exceptionally welcoming and helpful and staff offered guidance on getting to Paris for a day trip. Ideal location for visiting the Disney parks with a free shuttle service taking under 10 minutes. The hotel itself was clean and modern and had a great pool area. If we ever came back for a Disneyland trip we would definitely stay here again.

The staff is great. My grandson left his prize stuffed horse in the room. They found it and mailed it back to us in the US - not questions asked at their expense. I am so grateful!!! The hotel itself is clean and our room was spacious. The area around the hotel is “industrial” but was safe and quiet. It was about 20 minutes to Disney and about 10 minutes to Meaux. The value was worth the drive.

Its just another hotel.

J’ai voulu réserver une chambre via smartbox ayant reçu un coffret, pas de disponibilité via le site Smartbox mais il y en a sur leur site. On s’est permis de les contacter. Numéro qui ne sonne pas, on s’est donc permis de contacter le numéro dédié quand le fixe ne fonctionne pas et au plus grand étonnement nous avons été très mal reçu par téléphone. La personne se permet de nous dire qu’elle est mal payé par le site smartbox donc elle met que des disponibilités le week end, ce qui après vérification est faux. Franchement elle se dit commerçante mais clairement vaut mieux fuir pour un tel service ! Clairement on devrait la plaindre car elle fait « 70heures semaines » et que c’est notre faute si nous choisissons des dates en semaine alors que nous travaillons le week-end. Pour le côté politesse on repassera aussi car nous traiter de la sorte car nous avons reçu un cadeau smartobox merci ! Si ça ne vous convient pas arrêtez de travailler avec eux ça serai mieux pour tout le monde !

Lit inconfortable, et un personne à l accueil qui tousse beaucoup et sur les croissants et pains au chocolat du matin elle devrait mettre un masque

Excellent hôtel. Good service. Nous avons passé de bons moments et apaisants. Merci au personnel. La chambre est très spacieuse et le lit est confortable. Les produits de qualité au petit déjeuner. Hâte de revenir...

Hôtel très proche a 15 min de Disney a 5 minutes d'une zone commerciale super pratique ça. Situé dans une zone d activités donc calme . Literie propre couette et oreillers supplémentaires dans l armoire. Petit déjeuner en supplément mais pour 9€50 pour les adultes et 5€ pour les enfants il et très copieux et variés