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………ok stay during the snow storm wouldn’t let me reuse this app to stay another night tho

No hot water, bathroom door was split, and wouldnt stay closed. Phone in room didnt work. Hair dryer was broke and not working. Bed was worn out and sunk in the middle. No water pressure and shower head was calcified.

Whole room was in poor condition. Pulled the sheets back there was hair and spider webs. Bathroom was nasty. Will never stay again. Had to bd transferred to 3 different rooms. Still no working fans

Staying at the property was very unsatisfactory. Our towels had hair in them that were "fresh". The tub had hair in it when we got in. They told us they would cancel my reservation because we didn't check in right at 3 (we were traveling and had work). The toilet was loose coming out of thr ground. The pillows were flat and the light didn't work the first night. The shower had no pressure and when you look at the head, there was a lot ie grime and water buildup. The room was nonsmoking but there were ashes on the air conditioner. Overall, I would recommend going somewhere else.

There were two incidents that occurred. The first one was despite having I do not disturb sign inserted in the key area housekeeping still came in the room and violated my privacy. The second incident which is most severe for the reason I can’t bring myself to even critique other areas high is the fact that they had bedbugs. Once it was brought to the attention of the general manager there was no remedy offered. Customer Service went from being great to a complete failure! The manager suggested that I could have went up the street and found a bedbug and then brought it back. despite having a bedbug in the plastic cup that I brought from the room there was no remedy offered. He offered to have pest control to come in the next day and do a report and if they saw bedbugs because there had to be more than one then he would consider remedy. But we all know that was a lie. I gave him plenty opportunity to make a right and he prefer that I call the health department and write this review.

Linens were dirty, bathtub and toilet plug , the toilet bowl loose, no fire alarm, ask for another room and instead of upgraded it they offered my a worst one. Ask for credit and they don’t want. Ask to talk to the manager and he was going to be available after my check out.,

Staff was friendly, but 2nd floor dryer could not dry my work clothes. 1.50 per dryer cycle- quarters only, and 6 dollars later still not dry. Location was good with nearby restaurants.

Place was clean and in a good location in town. However, the room was in disrepair, lights broken, door was messed up and couldn't be locked properly and toilet wasn't screwed down and would move if you sat on it. Also the hot water was barely warm.

Other than having the wrong check in date causing me more time to check in. Luckily everything else was great!

My room had a horrible smell, no working air conditioner. The refrigerator was not working. They also charged me a holding fee of $40 an have not return my money. I will be seeking out legal assistance for not receiving my holding fee. I tried reaching out the manager no answer.

Well the staff was friendly and no house keeping only gave flesh towels daily and didn't change the bed linen

Upon arrival to our room, we walked into a hot hotel room that smelled horrible! We turned the air on which blew Luke-warm air out, and proceed to wait for the room to cool off. While waiting we decided to begin to unpack, while unpacking we found dirty stained lampshades and a disgusting rusted/plastered shower. The overall appearance of the room was nothing like what the ******* website had advertised. My husband went downstairs to ask about the air and see how long it would take to cook off. They said the room should cool off within 20-30 minutes. So, we continued to wait and see. However, after 30 minutes the room was still close to 80 degrees. My husband went back downstairs to speak with a manager and see if we could switch rooms. We were told there was no other rooms available. My husband asked if we were able to get a refund as it would not be possible to stay in that room without air and 2 small children in the Georgia July heat. The manager said that since we booked through ******* we would have to reach out to them. We reached out to *******, and after some time they stated that the hotel and decided not to refund our money. We have reached out to ******* and we will be reaching out to the hotel again also. However, I would not recommend this hotel at ALL, and I would not use ******* for any future bookings. Absolutely unacceptable and unprofessional behavior! Both ruined our family trip and experience!!!

1st room they gave us was terrible. Almost as if it had not been cleaned in years. Bed was beyond terrible and filthy as was the bathroom. And when brought up to the front desk they said there was only one other smoking room available and they were not willing to budge from giving us any other kind of room. The next room was better but not by much. There was excrement still on the side of the toilet from who knows how long ago. But the bed, though OLD, was clean at least. The next morning my wife woke up with an allergic reaction and the staff could careless, not surprise there. Not that they would have known of her allergies but no remorse at all. I would not recommend anyone from staying here.

cigarette smoke saturates this property. If you are sensitive -- find another place to stay.