Tracey J
2024년 9월 8일
We booked this hotel months ago. When we checked in, they tried to charge us more than it should have been, but we had taken a copy of our booking with us, so the amount was corrected. When we checked out, they tried to charge us for room service we hadn’t had. When that was removed from our bill, they again tried to overcharge us, a different amount from the amount when we checked in, so again this had to be rectified. The rooms are big with plenty of storage space. We booked a deluxe king room. The room we were given was an accessible room, so had the red emergency cords. The toilet was very high and the bathroom top where the basin was, had partly come away from the wall. We couldn’t turn the bathroom towel rail off, so reported this to reception around 7pm on the first night. Nobody came to sort it out, so we reported it again the next morning. By 10am it still hadn’t been fixed, although it was turned off by the time we got back in late that afternoon. The bed wasn’t a king size, it was 2 singles put together. We could feel the ridge in the middle from the edges of the mattresses. We reported this to reception the first morning. They said it would be sorted, but it wasn’t. The covering on the handles of the bedside drawers - one was missing and one was hanging off. Breakfast was good with plenty of choice. We had dinner on our second night. As my partner needed gluten free options, we were given the allergen guide. The meals listed on the allergen guide weren’t the same meals as on the menu and some items on the allergen guide were not marked as containing gluten when they did (eg - Bakewell tart). This could have resulted in serious consequences if we hadn’t noticed. This was our second visit, the first visit was much better. We won’t be returning.
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