I've been using this hotel since it first opened and they've retained all their loyal and excellent staff over those years. Nothing phases them and they're all always a delight to deal with. The new look to the 1st floor public areas has lifted the appearance and experience since my last visit. On this occasion I was in an inward facing room and it felt like the windows weren't doing a great job of insulating the room, but it didn't detract from my enjoyment. I've a further 2 stays booked here over the coming months and I'm looking forward to being back.
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