I traveled here in May 2023 with Newmarket Holidays. The first thing I would say is that travelling from one of Milan's airports takes much longer than the actual flight to Italy from UK. I was the last passenger to be dropped off and arrived at 1.30am. I got a friendly welcome but nothing to eat/drink or help with my case. There was no kettle in the room, no coffee, nothing. The transfer was four and a half hours! It's about 3 hours to the lake then well over an hour dropping off at all the other hotel. It was the reverse on the way home. The drivers lock the onboard toilet to save having to clean. They only stop if their driver's hours dictate. The room I got was small and basic to say the least. My biggest gripe is paying a single's supplement and then being given a room which is only a single room anyway. What did I pay a supplement for? I'd understand if I had a double room with just me in it. To be fair, the room was clean and the shower worked well but that's as far as it goes. I could feel the springs in the cheap mattress, the towels were like old thin bed sheets that had been cut up and the toiletries were few as well as cheap. Very poor value for money. I couldn't really say the views made up for it all. I was over the back yard and if I leaned out of the window, yes, I could see the lake but every morning from 5.30am onward, I'd be woken by staff shouting to each other as they smoked and received the noisy deliveries across the cobbled yard below. The hotel is very basic and some of their photos are way out of date. The The food was very basic and on occasions poor to say the least. Breakfast was the same drab offerings each morning. I saw that some couples were 'allocated' a table that they used throughout. As a single traveler, I felt I was not really important to them and sat wherever was left. Occasionally I'd have to sort my own cutlery as the table had already been used and the staff didn't think to relay the table for me. One evening I was late back, along with others, from a trip. The meal was served very abruptly and with no pleasantries as they were finishing for the evening. The recurring theme throughout, was that customer focus was lacking despite the smiles from some of the staff. The staff at the outdoor restaurant were a bit better and the meals at cost were better than those included in the booking. It wasn't cheap but was satisfactory. One of the ferry terminals is right outside the hotel so it gets a bit noisy and blocks the views. Other issues include the WiFi being poor. Make sure you have data on your phone to use if it matters to you as the reception was the only place I could keep a signal on WiFi. Take different adapters as their sockets are the older L type and not the newer Euro F type. Take a travel kettle and coffee/tea. There's no fridge but you can get milk each day from shops nearby. I chose this hotel for it's location, expecting it to be basic but not such poor value or poor quality f
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