Doubletree by Hilton Makkah Jabal Omar

nice rooms with good service

It was pleasant stay with maximum service. However, not all of the elevators were working due to some technical issues which make the move up and down from the room taking longer time. This can be understandable.

Unfortunately cleanliness wasn’t good, location not near to haram (although they have a shuttle bus). First, they gave me a room equipped for handicapped people, and when I asked why? They said it’s based on trip.com request! The room was annoying for me. When I refused the room and insisted on changing it, they provided me with another but there was broken glass on the carpet and pillows smell wasn’t good.

Amazing hotel, really comfortable beds and good breakfast. The staff at the reception were very kind and allowed me to check out at 3 instead of 1 - free of cost.

Actually this is my second time staying at DoubleTree Jabal Omar and I kept forgetting to ask about the famous DoubleTree cookie at check-in! So there's no more shuttle bus provided to send you to and pick you up from Masjidilharam. I didn't mind the walking to. Just the coming back from the mosque because I had to like climb a bit. But then the next day onward, I started to go via Hilton every time I came back from the mosque. I appreciate the call I received from Ms Batoul checking if everything is ok. And I'm thankful to the Laundry team although I did not specify urgency, they sent back my clothes within 3 hours! May God bless them. The shower area floor could use better cleanliness. Perhaps suggest to your housekeeping team to use baking soda to properly clean the area or any strong cleaning materials. Or perhaps they themselves are not clear of how does a total clean bathroom look like? Overall, it was a nice stay again. I forgot to take the male officer's name who did my check-in. He was so soft spoken mashallah softer than I as a lady lol. They were very kind to let me check-in 1 hour earlier. Thank you!

Everything went excellent, front deal staff are great . Housekeeping service is a little slow , but generally speaking it’s great hotel with excellent services.

*************, Was a wonderful experience staying in Doubletree Hotel in Makkah. Will come again, Insyaallah. Thank you Doubletree for your service and hospitality.

Goood Hotel near alaharam. 3 min walking to alharam Besr recommended

Excellent hotel with great service, Abdullah from customer service was a great help, they allowed me to have a late check out, and were very welcoming. Excellent hotel, will definitely stay again .