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My stay at Jabal Omar Hyatt Regency Makkah was truly outstanding. The service was excellent, the front desk staff were very professional and welcoming, and the room service was fast and efficient. The location is perfect, just a short walk to Al-Haram, which made performing Umrah very convenient. I will definitely come back again and highly recommend this hotel to anyone visiting Makkah.

We come from uk 🇬🇧 family of 4 and we got upgrade on arrival to suite room with partial kabba view I really appreciated and thank full for everything and plus breakfast is so delicious and so much variety to choice.. we look forward back inshallah soon ..

We have been staying at this hotel as a family for three years now, and honestly, we would never consider anywhere else. It truly is one of a kind. The staff are exceptional and consistently go above and beyond to make each stay feel special. A heartfelt thank you to the manager (I regret not taking your name) who showed us such kindness in the early hours of 18 August 2025; your thoughtfulness meant the world to us and is something I will never forget. The location is perfect, just a 5 minute walk to the Masjid al-Haram, with the Clock Tower and mall right at your doorstep. Staying here makes our Umrah so much easier and more comfortable. ************* for this blessing, and for such an outstanding hotel that we now consider our home in Makkah.

Our name on the tv screen was spelt wrongly for straight 2 days, which was unacceptable. Room facing partial haram view was good. Major setbacks were : 1. the electricity was suddenly cut off for a long 2 hour period 2. same thing with the guests toilet at the lobby, no electricity.

Both of you, the trip.com and the hotel hyatt regency and the worst experience ever and never again.  So stingy.

Had an excellent stay in room 1911 with good food for the visit to haram. The cleanliness and hygiene of the hotel is outstanding. View to haram is good also with masjid facility in hotel premises. Hospitality was great and housekeeping staff Mr.Mohammed Farhan and Mr. Abdul was prompt on their service. Keep up the good work and kudos to the entire team.

Execellent location. Love the food choices. Friendly room service staff.

Good location and modern room, the hotel mosque is a bit awful to reach and to leave

Good hotel to stay with only around 5 mins walking to Haram, which is gate 79. Got room with partial Haram view which is excellence. Love Jabal Omar area since it is not too crowded and great food in Souq Al Khalil. Hope can come again and please don't hike up the price too much.

Wonderful Family Stay – Highly Recommended! ⭐⭐⭐⭐⭐ We had a fantastic stay at this hotel with our family. From the moment we arrived, the staff made us feel welcome and well taken care of. The rooms were spacious, clean, and very comfortable—perfect for a family

Very modern hotel with great service when compared to another 5* we stayed at in makkah just before it. All staff understand english and are more approachable and the lifts are not a nightmare. Only improvement is amenities is the room such as dental kits but im sure if asked for they would provide. Would stay here again

Awesome service from start to finish. Perfectly located near gate 79 for Umrah. The breakfast and evening food was excellent with a range of options. Will be staying again inshaAllah. All the staff at the Oasis were very accommodating, especially Omar at the tables and Nabawi the main chef.

If there is rank more than 5, I will give it to this hotel.

The rooms are elegantly designed, featuring comfortable beds, spacious layouts, and high-end amenities. Many rooms come with breathtaking views, adding to the overall experience. The hotel's cleanliness and attention to detail are commendable, ensuring a pleasant stay. Overall, Hyatt Jabal Omar Hotel is highly recommended for anyone looking for a comfortable and convenient stay in Mecca, blending luxury with a deep sense of respect for the cultural significance of its location.