First time going to Magaluf, I went for 4 days with 2 friends to celebrate at big buffday. The birthday girl choose the destination, I think to relive her youth! Obviously Magaluf has a certain reputation but I certainly went with an open mind plus we were going out of season. Quite honestly the hotel was a pleasant surprise. Overall the hotel was really nice, modern decor, good facilities. Pool areas, restaurant & communal areas clean & well maintained. We booked an apartment so 2 sleeping in the bedroom & one lounge. All of us found the beds comfy. Fresh clean linen & towels were provided. There was a small kitchenette area, sink, fridge, hob & microwave. No kettle but we requested one which arrived quickly. The room was clean & well equipped. The shower was always hot, would have been good to have an extraction fan as we all got a little to hot in there! The buffet restaurant offered quite good variety of food (we were all inclusive). My only criticism would be sometimes the food could have been warmer. The restaurant staff were friendly & talkative. Overall really good. The bars (one in reception & the 2 pool bars) were fine. Again the only criticism was the baffling rule about size of plastic cups we were supposed to be given. Our all-incl package gave us unlimited soft drinks all day & 3 alcoholic drinks at lunch then 3 drinks at teatime. That's fine as none of us are big drinkers but we were restricted to beer, wine or sangria. No spirits or cocktails. If we wanted to pay 15€ a day each we could have then had spirits & cocktails I believe all day but the confusion came with the large & small plastic cups which you needed to use around the pool areas which is understandable. If you paid for the upgrade you got large cups & if you didn't you had the small cups which didn't make sense re soft drinks as they were unlimited. Either way this didn't ruin the holiday it just got annoying when bar staff would question why we had larger cups as we'd obviously been served drinks in them by certain staff! And you can't really call our package all-incl with spirits & cocktails not available to us. The biggest problems we saw were the odd individuals who took things a little to far. Too much alcoholic which resulted in inappropriate behaviour. Shouting, screaming, swearing in all the hotel areas. The hotel catered for families as well as couples & larger groups of all ages. The majority from what we saw were there to enjoy a few days away, have a laugh & a giggle but like I said a handful of folks had to take things one step further. The staff dealt with these people from what we saw swiftly, telling people to stop swearing, stop drinking in the pool & tried to stop them acting up but unfortunately the police had to be called & people were removed from the hotel. Unfortunately the staff couldn't be everywhere all of the time so certain things weren't seen or heard, like people trying to stand on the railings of their balconies 4 floors up or pretendi
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