트립 마드리드 아토차 호텔(Casa de Las Artes, member of Meliá Collection)

The hotel was nice as well as the hotel's staff. It is located in the middle of the historical center, walking distance to everywhere is very convenient. Also, the subway station Aston Martin is a few steps away. I had a small problem in my room but it was fixed the same day which, by the way, was Sunday. Custodial people did their job very well. The hotel offers a breakfast as an option but the breakfast is same from day to day and, for me, could be better. For example, there are many Spain sweets available just on street but nothing like this is served in the hotel. Also, the selection of hot dishes was limited though the bacon was excellent and not over roasted as in US hotels. Another issue is no parking so this hotel is for those who likes to walk. Bottom line - this is very decent place to stay, I can definitely recommend it.

Convenient location and nice cleaning staff but that’s where the positives ended. I would classify this as a 3 star hotel at best. Very confusing layout inside the hotel (not accessible and would not recommend for the elderly either) and both the doorman and reception was not helpful except for one nice lady with curly brown hair whose name I can’t recall. The cleaning staff was a lot more welcoming than the reception and greeted us kindly. They also knew how to find the rooms when the doorman did not- upon arrival, the doorman led me the wrong way with me pulling 2 suitcases and then said he didn’t know where the room was and just left. Was hoping it was just an issue with one doorman but every time we entered the hotel they just stared or ignored us completely- did not understand what their purpose was as the doors were automatic and they didn’t seem to serve any security role either. The soundproofing for the rooms is extremely poor- at 3am on our last night we were woken up by a drunk man in the hallway vs next door yelling and banging around for about half an hour. It is a convenient walk to restaurants, shops, and sightseeing locations nearby but there were also many other hotels in the same area that would’ve been a better experience.

There is a doorman that seems to be more of a security person. When we first arrived he looked at us suspiciously. Other doormen as well made us feel uncomfortable. The room was large but had few amenities. Location is a short walk to Plaza Mayor which is good. The lobby looks fancy in the ads and is PK, the room looked very different/outdated.

Good location, 15 mins from the train station, close to shops, bars, restaurants, etc. Room was a good size, a very clean bathroom. Breakfast was vast, lots of hot and cold options, plus options for veggies. Staff were very helpful.

Clean and great customer service . Great central location.

Disappointing condition in comparison with the pictures

Easy check in, quiet, clean, walkable

ROOM was basic at the end of an internal building. Def a 3 star hotel max. It was very clean though Major Problem: Shower went from boiling hot to freezing cold, burnt my face. It is definitely a major safety issue. Room should not be rented under said circumstances , DANGEROUS !!

Very nice hotel. Renovated recently, which was nice. The shower needs some work, just seemed as though the shower head itself may have been left behind during the renos. Otherwise a great hotel. Breakfast is worth having there.