Hotel Central

For facilities and location is perfect. Everything is new and unexpected welcome beverages inside room. But staffs need to be more careful about service standard. -3 staffs standing in front door chitchatting and I had to open the door (with my luggage) by myself. Then no instructions where to check in lobby until I asked. One lady (make up point) escorted us to 4/f and let us sit before check in. -Front desk. Do not familiar with check in system (repeat several times booking under who’s name or details when I already handed my ID and she just asked without checking in the system). Got rooms but uncertain if ready to checkin. She tried to asked senior and senior give unclear answers which lower the efficiency and wasting guest time. Staffs not familiar with pos machine which needs to be careful……. Last thing is, 3 person seems management re smoking just outside the main door. Is raining with “red” status. Not proactively stand behind / open door but just smoking and chatting in front of the main door which need to be aware even is concierge should always assist …. As new opening, I wish this hotel can grow stronger and stay long. Let’s see next time if I come back will have any changes

Pro: I loved the good reception from the staff at the point of entry, guide to the check-in counter and toured me through the room and told me a brief history about the floor. I loved the technology behind the room control system. Good interior and a comfortable bed that keep asleep all day 😊. The food service taste good. Con’s: Reception doesn’t look organized. Had to wait for about 6min watching them before attending to me. I ordered food room service and had to handle the door for them to put the food in the room. I had breakfast at a restaurant, I had to wait for a long time for my food like 30mins, even though I saw other people who ordered after me like getting their food first. I had to talk to a waiter to find out how much longer I had to wait. The restaurant was noisy, unorganized and felt invisible , and the staff seemed busy and rushed. I also noticed that some people had to wait a long time for their drinks. The staff didn't pay much attention to us unless we approached them. And also the food was coldish in the end. Suggestions: Organization structure should be improved and also pay attention to. Overall I love my stay here, will definitely come back and see the improvements of the services.

酒店處處是打卡點，隨便一張都很出片 位於新馬路中心點，出門就是大三巴、福龍新街、十月初五街等必打卡景點，交通、購物都很方便，上到古董裝飾品，下到沐浴用品，每個細節都做的很好，贊！！！

聽説百年老酒店-新中央酒店重新翻修，趁着假期趕緊來打卡一番！入住的是30年代風格的房間，直麪新馬路，晚上的夜景非常震撼！👍酒店的設計風格融合了舊時澳門的多元文化元素，頂層可以俯瞰整個澳門半島的老城區風貌，值得來看看。

酒店裝修很有情懷，有種穿越時空的感覺！工作人員也很親切，聽說幫我安排的房間是40年代的裝修風格，房間燈光暖暖的很舒服，早餐還有中式西式選擇，我選了中式的很豐富，周邊出行也很方便，天臺還可以上去參觀而且還有工作人員講解，讚！

酒店非常令人眼前一亮，這種懷舊復古風格的酒店，在澳門第一次看到，酒店位置很方便，行100米就噴水池廣場，行幾分鐘就到澳門地標大三巴，酒店員工很親切，主動介紹酒店的特色，客房非常有年代的設計感覺，床及忱頭都好舒服，早餐也相當好，值得讚的新酒店

设施：絕對是《繁花》續集澳門版，裝修充滿質感，復古但又有現代化的智能客控 卫生：全新的“1928年”酒店，沒有裝修味道，整潔衞生 环境：到處都是打卡位，細節感滿滿 服务：從服裝、導賞、入住都給予到貼心服務

What a wonderful stay 😎 enjoy the delicious western set breakfast #hotelcentral#unique#comfy

Great experience. Exceeded expectations. An outstanding renovation. We breathe history.