세부 럭셔리 호텔

'세부여행으로 3박 5일 일정에 마지막 숙소로 예약을 했어요 체크인 도와주시는 분들과 안내해주시는분들 모두 친절하셨고 서비스까지 모두 좋았습니다. 여행도중 폰을 잃어버리는 바람에 속상한마음이 있긴했지만 이 숙소덕분에 그나마 기분 되찾고 갑니다☺️'

'가족 여행을 위해 예약했습니다. 막탄공항에서 바로 오슬롭 --＞ 캐녀닝 후 호텔 체크인 하는 바쁜 일정이어서 편히 쉬기 위해 객실 2개를 예약했는데, 커넥팅 룸으로 잘 배정이 되었어요. 객실도 깨끗하게 잘 정리되어 있었고, 룸서비스도 예상보다 빠르게 제공되었는데 다 맛있었습니다. 직원들은 눈이 마주칠 때마다 바로바로 반응하며 도와주려고 애썼어요. 대응이 아주 빠른 호텔입니다. 일정이 바빠서 아얄라몰로 나가보지는 못했으나 다음 세부 여행 때도 이 호텔을 이용하여 세부 시티 투어를 할 생각입니다.'

'가성비가 정말 최고였습니다. 전반적인 분위기와 시설이 매우 훌륭했고, 특히 고급스러운 로비 덕분에 럭셔리 호텔이라는 말이 아깝지 않았어요. 위생 상태도 아주 청결했고, 조식도 푸짐하고 맛있었습니다. 정말 강력 추천합니다! 바로 옆에 쇼핑몰이 있어 접근성도 최고였고, 나가면 바로 연결되어 매우 편리했어요.'

'수영장이 생각보다 좋았어요 물은 좀 차가움 ㅎㅎ ㅡ1박했가가 가격도 좋고 안전한거 같아서 2박 추가해서 총 3박 머물렀어요'

'All bookings at Nustar Resort include breakfast and access to the Executive Club Lounge located on the 23rd floor of Fili Hotel. Mini-Bar is complimentary with a selection of 2 local beers, juices, and sodas. Nespresso machine with 4 capsules. TWG tea. Bottled water is unlimited. I appreciate the fridge being very cold. Gerlain Paris branded bathroom amenities, as well as bath salts for the large bath. Afternoon Tea (2:30 pm - 4:30 pm) Light snacks with a limited selection of savory and sweet bites, they need to improve on this. Evening cocktails and canapés (5:30 pm - 7:30 pm) Excellent food buffet. I like the lechon quesadillas, jalapeño cheese poppers, and siomai. I appreciate the bartender crafting cocktails from a menu of drinks. I understand the hotel is still brand new, but they need to do multiple inspections before releasing the room to guest. Vanity mirror was dusty from construction. The Butler service was very attentive, many thanks to Ice (Butler) for making my stay pleasant, he would escort me to the pool, and even breakfast buffet at Fili Hotel bypassing the crowd at the entrance. Breakfast Buffet is at Fili Hotel which is extensive and one of the best in Cebu. The problem is the crowd, while Nustar Butlers will escort Nustar guests to a table, there’s no dedicated tables for Nustar guests, which confuses the restaurant staff with seating assignments. Alternatively, the breakfast buffet at the executive club lounge is quiet but with limited options, they should have an a la carte menu to expand options like other international luxury hotels. The security at the lobby entrance is wildly inconvenient and inconsistent, every time you enter you need to prove you’re a guest of Nustar and not a guest of Fili or a ****** player. It’s weird that they are sometimes overly strict and many times just ignore people passing by. Guests have a keycard to use elevators what’s the point of the guards that have a list of people’s names and room numbers, if anything that’s a security risk. The pool service is lacking. Shared between 2 hotels and the upcoming grand summit. The pool area lacks service of a 5-star hotel, towels need to be claimed at a towel hut. My expectation is that there are staff that will setup loungers with towels for guests. And since the pool facility is shared with the muncher large Fili Hotel it can get crowded. Fortunately, Nustar has a private infinity pool which was closed my stay. Nustar Resort has potential to be Cebu’s most luxurious hotel, they have the hard product with their spacious luxurious rooms, but they need to improve their soft product - the service from the butlers are outstanding and personal, but everyone else seems to be lost. For the asking price of 250-300 usd per night there’s a lot to expect. Nustar is primed for excellence but falls just short of achieving refined luxury. I’m hoping Nustar partners with Marriott and rebrand under Luxury Collection. Or even Hyatt with Unbound Collection.'